We are on our second Audi. We have been through two purchases and had all our service through the dealership. They always are wonderful
I trust Mercedes ABQ to provide the best service and factory level care of my vehicle. They have never let me down in 8 years of ownership, and I will continue to utilize their maintenance services.
We are always satisfied in our dealings with the Audi service dept. We have interacted with many different people & all are personable.
Staff are helpful and approachable. They are always ready to help the customers and the place is clean and comfy.
Working with Ray and the staff at Mercedes Benz of Albquerque was the easiest and best experience my husband and I have ever had buying a new car! It was great!
The service was excellent, the attention of the very good customer service, the delivery of the vehicle was on time.
Javier always keeps us updated on any repairs or progress on our vehicle. He is always very accommodating.
My experiences with this dealership have been great! My only issue has been the huge costs for the scheduled service(s).
Porsche service was great! Thank you for all the wonderful assistance you provided to me.
Tom, Zach and the entire team at Mercedes Benz of Albuquerque, constantly exceed my expectations in all areas of product and service. It’s why I constantly keep returning as a loyal customer.
Service was very good. The repair was finished in a shorter time than I was told. Since I was waiting, this was great.
the guys took care of my vehicle to make sure it was running 100% and safe 100%. the service was great and inviting. keep up the great work!
Leland Haun is a true go-to guy when it comes to service on my Mercedes. Always appreciate his attentive attitude and courteous demeanor.
Walked in without an appointment. Service department was friendly, quick, and went above and beyond.
Great service. Work done as scheduled and for estimated cost. Appreciated the drop off and pick up service.
Nile is always very attentive, courteous and efficient. It's always a good experience Thank you.
Good service. I appreciated the attentiveness of Nile at the service desk. I will get both of my cars serviced at this dealership.
Salesman was very helpful. The process to purchase the new car and trade in the old car went very smoothly. Very satisfied!
Great service. My only complaint is I received notice my car was ready via email, not text, so I didn’t see it until an hour and a half after it was ready.
Lovely experience with Ray. It took about 6 months to locate the car and to reach the final transaction and he was there every step of the way.
Always have a great buying experience at Porsche if Albuquerque. Mike Gomez always great to work with
Thank you for the loaner car and the help trouble shooting the recalls and battery charger
Fred and the rest of the staff were great in meeting my service needs. I appreciate all their help.
I did not work with the Sales Dept or Administration Dept names on the drop down screen below. I delt with Maty who was fantastic! However one of the most unprofessional acts I have ever witnessed was when the GM summoned her away from where I was discussing my service visit with her. After walking around for 10 minutes waiting for her return I found her sitting at her desk. After asking her what happened she stated she received a major reprimanded for leaving her desk! Others noticed the scene unfold which luckily I did not. To think one minute I ...
Great Experience every visit. Everyone is always kind. The video you get explaining what was done is awesome.
Very helpful, and good service within this dealership. Would highly recommend this dealership when looking.
I worked remotely with the dealership. Over. The experience was excellent. They helped me through the entire process.
We have been satisfied with the service we get from the Audi Service Department. However it is not pleasant to get our vehicle back with our radio station changed, and the displays settings not how we left them.
Great quick car is back to normal again service is a great fast good job
Everything was done in a timely fashion. Very friendly and professional staff! Kudos to all.
Everyone is so courteous and professional. I have been coming to this dealership for a long time, and always have a positive experience.
Great service and communication with my sales agent (Sammy). Helped me complete the sale from a distance, as I am in Colorado Springs. The only issue I had was that I waited nearly an hour for the vehicle to be washed after all the paperwork was completed and the car was gassed up for me. It was about 10:30AM, so I figured that would be quick to be done and I could get back on the road.
Great service everyone is very nice and I enjoy Steve who’s the sprinter specialist. Oh really like that they have a dedicated sprinter department.
Paul was excellent and responsive to dealing with the problems with repairing my car. I was veryplease with the results.
Great service for my Audi. The car was ready ahead of schedule and all work was well done.
I was very pleased with the service that was provided! They explained the repair thoroughly and even provided a video. It was a smooth process especially with the online payment. The tech was very professional and provide excellent customer service!
Process was smooth. The best part was receiving a video directly from the tech showing the vehicle and all areas that were worked on.
They got the service done when they said they would and at the price they indicated.
The dealership provided good service, Mercedes Benz policies are absurd though. I am a car transporter and went in with title and vehicle asking them to make me a keg which I had lost and was told that they couldn’t do anything for me because the car wasn’t in my name. I was forced to register the car in my name and have the title transferred into my name in order to ah w this key made. There was no work around offered whatsoever.
Good customer service. They are On time with service. They Communicate any additional services needed.
Efficient, friendly, helpful people. Excellent experience overall. Only negative is that they no longer wash the car after service.
Once again excellent service. The check-in was a a little slow this time, first in 12 yrs, but service completed on time.and pick up was effortless.
This was only the fourth time I had purchased a new vehicle in 40 years. However, this time I was impressed far more by the professionalism, straightforwardness and absence of pressure and time-wasting on the part of the Mercedes team—qualities which made the recent vehicle purchase a more pleasurable experience overall and echoed the quality of the product bought.
Customer focused professional and attentive to detail … I was very satisfied and impressed with the quality
Can be difficult to get your rep to call you back. They have been very busy, but they went above and beyond to address all of my concerns.
Thru several visits - Tom, Kip, Trevor, Daniel, and Devin were all great. Best "car dealer" experience in a long, long time.
Always great service from the service department and mechanics. The videos are great to show you what work needs to be done.
Greg & Leland were top notch with their service! The entire team were extremely helpful! Great work!
I was out of town with a new Q7 when the car developed a coolant leak. After having it towed to this dealer, the people started looking into the problem immediately and helped me to find someplace close to stay and supplied transportation to/from the hotel. The problem was diagnosed early the next morning, unfortunately it took a few days to get the parts and make repairs. Everyone did what they said would do and acted very professionally.
Very professional service and mechanics getting my Sun roof and having part's in inventory. And great car wash services
The dealership’s representative Mike Gomez is 5 star. Communication has been outstanding! I never had to ask for an update—he always was the first to communicate with me the status.
Excellent service department .. and I know I’ll buy my next car from one of them ..
Working with Javier Montez at mercedez on albuquerque was an absolute pleasure! Javier is extremely patient, I never felt pressured to make a decision to fix my car, and most importantly, a professional envaroment- who knows the car business inside and out. The process of fixing my car took about 4-weeks but is was worth the time . The best part – javier stayed in touch with me the entire time which only made feel better even more enjoyable to get my car fix. I highly recommend you talk to Javier Montez if you are considering taking over there to get your ...
Everything went well. The staff were very helpful and flexible.Having the video is helpful as well.
Audi staff and excellence at performing their jobs super exceeds any other car lots I've ever dealt with. Extremely professional.
Steve Carvalho provided outstanding (prompt and courteous) service during the engine replacement period. I appreciated the timely communication updates.
Great service department very knowledgeable and helpful with any of my car needs Thanks Audi
Our customer service per was professional, courteous and very knowledgeable helping us get our vehicle issues resolved.
Fred was very helpful during my Audi service. He secured me a loaner vehicle which was very helpful.
Javier ultimately came up with the technical solution to my recurring problem. He is very professional and listens to the customer. I give Javier A plus and recommend him highly.
We had a couple of issues with our vehicle in which the service representative helped us getting resolve. He was personable, knowledgeable and seemed very concerned in getting the issues remedied.
Great service. Everyone was very helpful. I appreciate all their help. It was an easy wait for the car.
Ease to make a service appointment, pleasant staff, clean dealership, and work done right and on time.
Service Mgr. Nile Reneker is excellent and definitely is an important asset for the customer satisfaction he provides.
Very professional, attentive to our concerns, diligent in completing task in timely fashion and tenacious in doing total and complete maintenance in our vehicle. Thank you!
took in for repair to Mirror that I found broken after last visit the service department folks were nice and MB paid for 3/4 of the cost to repair
The salesman, Nathan Hudgeons, was very knowledgeable about the cars and made sure that I was happy to make the purchase. He did a good demonstration of all the features of my car also. The person in the finance office, Johnny Trujillo, was very good and patient in explaining the insurance plans. I wouldn’t hesitate to purchase there again!
Knowledgeable, professional service managers. Check-in was efficient and loaner was available as promised. A couple of negatives. The wait for the appointment was much too long. Car wash must have been a problem because loaner was dirty and my car was not washed on return.
Service reps were quick,,efficient and answered my questions fully. Tech helped with issues I was having.
Javier helped solve my Issue with my vehicle, Everything I came in for was taken care of in a timely manner
I was particularly impressed by Leland Haun's helpfulness and positive attitude during my first call to him to inquire when to bring my E250 in AND then in person when I brought the car for a windshield quote. I'm looking forward to the same level of professionalism when the new windshield is installed. Leland provides GREAT Customer Service.
Nile is always very helpful and informative about what is being done and how long it will take. The work is always done perfectly.
Mr. Leland Haun was immediately helpful, professional, and friendly on the very first call. He explained the process to address my car situation, and was totally accurate when finished. Great employee and terrific customer service...
Nile is always explains things thoroughly and clearly. He is very professional, pleasant and efficient.
Mel and Max were awesome!! They both made our Audi experience great and I highly recommend working with both of them. Mel worked hard for us and Max took the time to reach out and make sure we understood fully all of the features in our new car!! 😀
Paul O and the staff were Excellent to work with and explain and test drive my new GLC 300 4matic SUV Mercedes!
I recommend Mercedes Benz of Albuquerque, because they make sure your happy with your vehicle and do everything they can do you right.
Nile and the entire team there on the Porsche side are always the best. The waiting area, staff, coffee and snacks, love it all. We need faster internet though please. It’s nearly non existent. For Porsche, it should be FAST. Internet is at gigabyte speeds these days and is not expensive, repeaters, and the corporate expense is with it for your business.
The web page scheduling services gave me an appointment after 15 days or more and my car was showing the need for the service ASAP. Please improve the scheduling time.
Nile provided outstanding service. He showed concern, knowledge and a dedication to customer service I have not seen at other dealerships. I look forward to a continued relationship with Porsche of Albuquerque service.
great service above and beyond our expectations - highly recommend this dealership and especially the service department
20k service was great and done quickly with helpful updates. However, previous flat tire issue was not resolved. That being said although it took a 3 additional days, Paul did right and mgt approved covering a new tire to replace the one that was not fixed correctly or some other issue arose with it. Thanks Paul!
Great personnel very attentive, professional and accommodating will definitely be going back! Javier explained everything and diligently got my car in and out of service.
Great experience. Dealership was very communicative and service was performed more quickly than expected which was appreciated since they were super busy!
fast and friendly staff, very fast service, i would go back for any future service requirements.
Service, as usual, was excellent and the staff was professional, as always. It is a pleasure to have my car serviced at this wonderful dealership.