Customer Testimonials
Awesome service super customer care from the salesman to delivery support and finance and great to talk to the owner
Javier got us in quickly and finished! We are extremely happy, great experience!! Highly recommend this dealership
I drive 5 hours for service at this dealership and their customer service is exceptional. My service advisor, Lionel, takes the time to explain everything and keeps me posted along the way on how much longer the service will take. Exceptional service all around!
We had a great experience. The service crew was on the money! Oscar took care of us,with flying colors. Our car was serviced professionally, we will definitely be back. The service dept. Is on there game, what a great team effort. Hats off to the crew! This is why we own three Benz's. Superior experience and awesome ride. Thank you kindly for the VIP treatment.
The dealership is amazing. They work with you to make sure you get the vehicle that you want and meets your needs. They are very low pressure and are great at communication. The staff in Sales, Service, financing, and management are exceptional.
Kayla is such the professional and provided guidance and updates throughout the entire process of the visit. Kayla is knowledgeable and really personable. As a result, the visit was far less intimidating than expected.
Wonderful service! Thank you for everything! I am so grateful to have a team on my side that I can trust!
Same day service was completed in about 3 hours. We were back on the road on our way home. We are very happy with the service.
Javier was just so awesome, Natures Cleaning had unexpected situations with the van and he was so accommodative Thank You Javier.
Nile is great, he always goes above and beyond for us and we appreciate it!
Quick service and response to questions. Low key, no high pressure sales. Fast friendly service. Mike was awesome to work with.
Javier was great to work with and helped getting the service done in a timely manner as I had to drive back to Farmington. I think cost of maintenance is very high.
Great experience. Worked with Mike Gomez on the sale of a 911. He helped with me going through the configurator. His suggestions were good and he avoided recommending the silly stuff. Quickly found an allocation and the car was built and arrived as promised. The set up was handled by Max and he also did a great job. I'd recommend this dealership with no reservations.
Really had a great experience with Lionel Kinsel as my Service advisor. He was very accommodating, explaining service needs in details and most importantly listening to his client.
Had a great experience with my purchase. Detta took the time to explain all the features of my new Audi. She was very helpful through the entire process. Communication was top of mind; she allowed me to feel comfortable and gave me the time to feel confident to complete my purchase.
We completed most of this transaction via internet sales with Eric Garcia. It went well and the transaction was completed when I arrived. We had some issues to resolve with insurance and a corporate vehicle trade in, but we got in done in a few hours and I drove away with a vehicle I'm happy with.
I recently purchased a Mercedes GLE 450 from this dealership, and overall my experience was positive, though there were a few areas that could be improved.
The sales experience started off very well. Diego was friendly, knowledgeable about the vehicles, and took the time to understand exactly what colors and features I wanted. He worked hard to locate the right vehicle and was never pushy. I especially appreciated being offered an extended weekend test drive, which gave me the confidence to make an informed decision. Diego's professionalism and product knowledge made the shopping process enjoyable.
I also want to recognize ... Read More DealerRater - Jun 13, 2026
The dealership provided excellent customer service throughout my visit. The staff was professional, friendly, and attentive to my needs. The facility was clean, comfortable, and welcoming, which made for a very positive experience. Overall, I was extremely satisfied with the level of service and would highly recommend this dealership. Tristan also did a great job of explaining all of my services and providing me updates throughout the day.
We are extremely happy with the service we received from Mercedes of Albuquerque. Javier was able to get us in quick, figured out what the issue was and repaired!! Thank you!!
Servicing of my SL550 went extremely well. Kayla Anderson is an excellent and courteous service advisor.
Javier Montes has been superb to work with. He was instrumental in identifying a low idle problem (resulting in our engine going into limp mode) as a result of a second alternator installed by the outfitter. He correctly identified the issue and documented it as common to a number of R.V. manufacturers. We were able to convince our manufacturer that this was a problem so they could not only fix our motorhome, but change their production line to eliminate the problem from future units. We are VERY pleased with the services we have been provided
Kayla provided great service advisement and made the experience smooth! Her follow up and communication throughout the process was also amazing!
Fred is always helpful, precise, knowledgeable. And on time. No need for other charaterizatis. Regards.
As usual they all went above and beyond. Thanks for your time and energy to help me choose the best car for myself
Service staff is always friendly and knowledgeable! I’ve always been really impressed with every interaction.
You couldn't ask for better service, great experience. Javier got us right in and taken care of. Thank you!
Terrific experience by an amazing team led by Lionel. Thorough service without pressuring us to do more than necessary. Video recap of work completed was an unexpected bonus. We feel we are in best hands with Mercedes in Albuquerque.
Eric Diaz and Trevor both did an excellent job with communication and execution. I am very pleased with the buoying experience
The whole experience at the dealership was great - sales, finance and delivery. Easiest car buying experience I’ve ever had.
Great had exactly what I was looking for.Everyone esp MK was awesome and the but g exp was easy
We had a great experience buying our beautiful Mercedes. My wife absolutely loves it! Brian, our sales rep, was fantastic throughout the entire process. He really listened to what we were looking for and was an incredible source of information every step of the way. Everyone at the dealership was friendly, professional, and made the experience smooth and enjoyable. Highly recommend if you’re looking for a stress-free car buying experience!
Excellent service on my Mercedes. The crew there is always very thorough when servicing my vehicle—from the greeter, service representative to the mechanics, I always know what I get is top notch.
Amazing staff expedient service, transparent service writer and luxury treatment all across the board!. Clean facility with great customer service and sales staff to show me other options
Excellent experience from start to finish. Professional staff, smooth process, great communication, and outstanding service.
I have always had excellent service. You are very prompt and are able to answer all of my questions and concerns. Your service people are the best.
I have always had great service from Porsche of Abq. and Nile and crew are the best service reps ever! The service dept. is professional, polite and communicative which is rare today. Thanks you Nile and crew for a great experience.
The service advisor, Tristan , was knowledgeable and helpful. He keep me updated on my service progress.
This was a wonderful experience. I really enjoyed the friendliness and politeness of all of the staff but in particular my salesman, Bryan. He was excellent in providing information about the car and helping me through the whole process. I'm very happy with my new GLC300. It was the right choice for me and am looking forward to many years and miles of driving it.
Javier is a really nice salesman- let me start by saying that. Next, I wasn't thrilled with this service appointment for my Mercedes Sprinter 4500 RV for a couple of reasons. First, my tire pressure monitor for the back passenger tire is not reading properly- says it is inoperative. The tech looked at it and said these are "third party tires" and he cannot do anything about it. These are the tires purchased with the RV- nothing I can do about that. He closed out the issue as something I have to either call the manufacturer of the ... Read More DealerRater - May 28, 2026
My salesperson, Bryan Gibson was the reason I purchased my vehicle at this dealership. He was professional, knowledgeable and kind.
Always fast and reliable! Our service advisor, Javier is the best and is always super helpful. He communicates what we need to know, and we appreciate working with him and this team for servicing our shuttles.
Love the Porsche service manager Nile- he makes things so easy! Professional courteous and efficient
Lionel is amazing every time I take my Mercedes in! I own a State Farm Agency and you do not see great customer service very often and Lionel is Amazing!!! You should be very Proud to have him on your team...I am a thankful for him!!
Always appropriate deals for my budget. Thorough in every detail of the preparation and final sale of the vehicle.
Lionel Kinsel, Mr. Goodman, and the whole team are world class professionals! I'm grateful they took the time to understand the situation, accurately advise, and coordinated all repairs efficiently while providing a comparable vehicle. Thank you from my family to yours! With great appreciation, Marie Silva
Took way too much considering I had an early appointment and was told it would be a simple service and I could wait while the service was performed. Ended up leaving 2.5 hrs later without my vehicle. Service tried yo make it right by delivering my vehicle to my home.
Excellent service. Fast, friendly and efficient. Very knowledgeable service staff and creative solution to my problem.
Pepe, Trevor and Casandra were all amazing people to work with. We recently also had to purchase a couple more cars for business use and our experience with other dealers didn’t compare to the experience with your group.
I'd rather discuss this with the service manager next time I'm at the dealership, which will be May 29th.
Really appreciated Carlos’ great customer service and the new technician video feature. Service like this is what keeps me coming back to ABQ Audi despite the expense and inconvenience. Thank you
Oscar is the best. He always keeps me updated and informed. Always mert8ng my needs.
Oscar was great, supportive as well as informative. I would like to work with him again.
Service was ready when I arrived no waiting. The loaner car was ready and gassed up. Work was completed on time and was done right the first time.
The estimated time for completed service was spot on. Javier is incredibly helpful and made the experience very pleasant.
The employees have always been very helpful every time I have been at the dealership. If I have to stay, they are always checking on me to see if I need anything.
Very good experience and service. My S550 was serviced with multi-point check and with good results. Service advisor Kala Anderson is very knowable and professional; she documented my concerns and upon completion of the good service, she explained to me the process and how all the work were done.
We took delivery of my wife's new Macan GTS on Wednesday with Mike Gomez. It was a very satisfying experience and we enjoyed it tremendously. Everyone was so nice and courteous to us. And the car is amazing, it is beautiful and such a joy to drive. Great job by everyone at Porsche!
Service was excellent as usual. Wait time was also okay and I had coffee and soda while I waited. I was approached by a salesperson but told him I wasn't ready to trade in my car yet.
I recently brought my Polar White 2021 Mercedes-Benz GLA 35 AMG, “I call him Polar Bear,” into Mercedes-Benz of Albuquerque for service, and I wanted to recognize Leland for the excellent experience.
Leland was friendly, professional, informative, and very attentive throughout the entire process. He took the time to explain the service clearly, answered my questions without rushing, and made sure I understood what was being done with my vehicle. He also kept me updated during the appointment, which I appreciated.
What really stood out was his calm and respectful attitude. Owning an AMG, I care deeply about my vehicle, and Leland ... Read More DealerRater - May 5, 2026
The experience of acquiring a new 2026 GLE350 was fantastic. From the salesperson to the Finance manager to the Delivery Specialist to the Internet Sales manager to the sales manager, the entire process was exception. All members of the team were professional, upbeat, cordial, and helpful.
Lionel is a very good service advisor. Provides timely updates regarding vehicle status and very responsive as well
The service department is a great team. No matter who I work with, if they are not working, there teammates will pick up the call. This is impressive as very few service departments has done this for me. Oscar has done a great job.
Very accommodating and outstanding sales and support staff! Bryce and Cassandra in particular. Vehicle was shipped to me and arrived in flawless condition, Highly recommend this dealership!
Very happy with the service I received from the parts and service department. Javier was very personal while addressing my concerns.
Great dealership. Bryan is experienced and really knowledgeable at helping you finding your car of choice.
I have been going to Mercedes of Albuquerque for the past 5 years and have been very happy with the service.
Great service and customer support. Javier Monte’s was Awesome!! Came through in epic form!!
Towed to dealership when traveling. They understood we needed to get back on the road and were prompt in diagnosing the problem. We were sent a video of their findings. We got back on the road about noon the next day. Very pleased.
Has computer/software issues, got fixed right away. Because of work load had to leave car overnight, but no problem.
Javier is great. I appreciate his responsiveness and knowledge. He appreciates great cars and gives good service
Great experience at Mercedes. Jose was wonderful to work with! He was very experienced and followed up with us on everything! Thank you for making this process as fast and efficient as possible.
Daniel was an amazing sales guy. Went in to assist an employee with buying a car and Daniel was solid and followed up with me and then offered to show my wife a car and we bought one. The sales manager was amazing and got us the perfect deal and made us feel special and easy for shopping.
Fred and the team did an outstanding job. I appreciate that was completed the same day.. I also like the video showing step-by-step.
Everyone was very knowledgeable and helpful. Cross training allowed us to compare Mercedes Benz to Audi. We also had great training from Brandon.
Excellent service from start to finish. Leland Haun is a wonderful service leader and knows everything about my car.
Perfect place to buy a car and the snacks are awesome along with the starbucks coffee
This is the best most welcome clipping dealership I have ever experienced and will never go anywhere else. Just love it.
Great communication before and during seevice. Javier was knowledgeable and Informative..Us and the dog were allowed to wait in a private office.++++.
As he does routinely, Leland fit the problem with my Metris van into the service schedule and came up with a solution to the issue. It was not the outcome I was hoping for. BUT it was the best solution to a problem that had its origins in after market work that was done on my van when I bought it. The problem was NOT in any way Leland’s responsibility but he took ownership of it and came up with a solution that will work for my long term needs. Thanks again to a great job performed by Leland ... Read More DealerRater - Apr 14, 2026
Have had mine in for warranty repairs 3 times. Well run dealership from the service manager down to the technicians. First rate all the way.
The best of the best. I own a Rolls Royce and i know what quality service and expertise looks and feels like. The Albuquerque Mercedes team is as good as RR Scottsdale. Leland makes a repair and service very pleasant. I almost forgot i was getting my car repaired. The Mercedes goodwill effort is over top, bend over backwards accomodating.
Service was excellent and I had a loaner car. It took almost 3 weeks to fix my car, because the part had to come from Germany. Thank God I had a loaner car my 2026 actuator for my compressor for my air conditioner was not working. It now is very very cold.
As usual, I’ve been going there for three years now and the service is excellent. Happy to be working with Nile Reneker. Thank you guys so much.
I always have a pleasant experience at MB of Albuquerque, the service staff is amazing. Leland and Lionel are top notch.
As always, the Porsche service department is head and shoulders above any other. the parts department is slow to return call, but service is great.
Leland is great! Always friendly, accommodating and efficient. Thank you also for the loaner car which makes servicing my car hassle free!
Service manager was very attentive and kept me informed as to progress. Service took a little longer than estimated but overall a very good experience.
The staff was very friendly, professional and helpful, making sure everything was addressed to my satisfaction!
The time you spent assisting me did not go unnoticed, your dedication to duty and professionalism were above reproach. Your ability to masterly handle the information support systems was outstanding. I received my work order in a timely manner. Your people mastered the complexities of their duties to provide customized services was outstanding and my automobile was returned in a clean and orderly condition.
Very comfortable. Good coffee. Clean bathroom.Good service . Friendly and well knowledgeable shoes good videos.
The work was done quickly. I liked the video. They only did the work required and explained why I didn't need some things done. Thanks for cleaning the car!
Customer drop off was easy, the team communicated and provided a post service video explanation of the work done. Rep was super helpful and replaced my key fob battery for me. Definitely recommend the service to others.
Javier is simply great. He is responsive and did everything that he can to provide the service needed and get me back on the road with my Sprinter.
Great service - Kayla was super helpful in getting my car diagnosed and services in short order.
Caleb made me feel very important in like my vehicle was her main priority.She handled my car with care and kept me informed every step's away
Nile was terrific his professionalism was greatly appreciated. He was also very courteous and thoughtful.
We had a terrific experience at Mercedes Benz of Albuquerque. Excellent and professional service every time! Would highly recommend.
Oscar in the service department addressed every question or concern that I had immediately or within hours. Oscar was professional and knowledgeable. He was a pleasure to work with and I hope to work with him the future any repairs or maintenance. Also, Steve is a pleasure to talk with and provides safe an efficient shuttle service. Thank you!
Service was perfect!! We were in and out of there in such a very quick time.
Excellent service and support at the Audi service department. Highly recommend them. Always thorough and reliable.