Customer Testimonials
Nile Always gives Truly Exceptional Service when I bring my Porsche in for Service. Provides explanations on worked required as well as completion of work that was scheduled. Thank you Nile!
Easy to get scheduled for my appointment. Good communication. Car was finished expeditiously. No complaints.
Helpful and accommodating! Provided a quiet and private place for me to work in while waiting.
Javier was extremely helpful even quickly replaced the tow hitch cover that the tow transport driver left open.
Great customer service and very attentive to my needs. Made my experience comfortable and I had great coffee while I waited.
Javier is a great service advisor. Got the work done in a timely manner. Kept me updated.
Easy to get scheduled for my appointment. Good communication. Car was finished expeditiously. No complaints.
Very friendly and professional staff. Quality work performed with attention to detail. Vehicle returned clean and in excellent condition.
Great job as always! Lionel was able to get my car in on short notice.
Have purchased multiple Porsches from Michael Gomez who has been hands down the best to deal with out of any car buying experience. The Porsche dealership has always gone above and beyond to get my wife and I exactly what we were looking for, even during Covid when inventory was rough. The sales transactions have always been very fair and worry free. Can’t wait to get my next car from Mr. Gomez yet again.
Very accommodating and great service. Took us in quickly in a stressful situation. Highly recommend.
Professional and friendly! Javier Montes did an excellent job explaining everything to me. He was knowledgeable and professional.
The sales agent was great but the finance agent was not very knowledgeable about the Mercedes Benz warranty and maintenance programa or couldn't relay the information perfectly to me.
I find this email request about service too long and irritating are you kidding??! Demanding more words???
Nile is very responsive and great manager he always returns my calls and is helpful
Fast and friendly service as always. Vehicle was washed and ready when promised. Freddy rocks!
I worked with Eric Payne, not sure who Trevor is ;). I had an exceptional experience working with Eric and the team at Porsche ABQ. Very professional, patient and knowledgable!
I don’t like filling these out. If I keep getting these requiring me to fill this out I will not do any more surveys.jy
I do not want to write about my service visit. If this is a requirement, then from now on, I will ignore requests to review your service.
Found a preowned Audi A4 allroad and negotiated with David to purchase it. He was helpful, efficient, and detail oriented. Once I picked up the car David gave me a useful tutorial on its features.
Adequate , exactly what I expected it to be no more and no less. Hope that answers your question
What could be more fun than walking 8 miles to get to the Porsche door? It's not bad on a pretty summer day, but how about during a blizzard? Was purchasing the vacant lot to the east too complicated? Why was it not purchased? I brought in my new Porsche for it's 10k service and never saw the technician. I had a few polite questions for the technician (since the invoice did not explain all services in great detail) and one Ambassador which Eric Payne did a great job handling. But I was too tired to remember most questions. ...
Prompt efficient service by professional and knowledgeable staff. I highly recommend this Mercedes dealership and service department.
I enjoyed working w Javier, 5 out of 5 stars. Professional and organized, great service
Outstanding service department especially Leland It’s the only place I ever take my car for maintenance
Gus was very polite and very helpful. He was great to work with. I would recommend him.
Got us right in and completed before expected. Awesome as always. Thank you so much!
Very professional staff. Nile was very helpful in helping us with the services on our new Porsche Cayenne. Trish and Max were also vey nice .
I had to wait three weeks for an appointment to service my Audi. When my day finally arrived, I had three items that needed to be looked at or repaired. (1) My brakes were starting to "pulsate" when they were applied. They replaced my brake pads and rotors at a cost of $3300. (2) I received an ACC failure that my automatic braking was unavailable error message - I was told that my front camera had failed. I told them that the front cameras hasn't worked for four years and I had never got this message before. Needless to say ...
The serveices that provided by this dealership has been always good and professional. They are friendly too.
Gustavo, from the Service Dept was extremely nice, ensured my vehicle was done on time, and provided transportation to the dealership. Highly recommend Mercedes Benz of Albuquerque
Daniel was great to work with, highly recommend Mercedes Benz of Albuquerque. I’ll definitely work with them again.
Eric Payne was great to work with. Ended up with the exact vehicle we wanted. Dealership was great to work with. Bought a 2025 Audi Q7
Fast and efficient check in. Javiair addressed all my concerns and work was completed in a timely manner
The Audi service department provides exceptional service. Excellent service provided transportation to my parents home
Amy Smith was extremely easy and nice to deal with. She went out of her way to assist me and made the experience enjoyable
Great experience with Mike Gomez on the purchase of my 911 Turbo S. Will recommend them in the future. Note the model selected below is not the car I purchased.
I went to try out the CLA 250 at Mercedes of Albuquerque. I had test driven a few other luxury cars but was “on the fence” as they say. One drive of the CLA sold me on the car - lovely, quick, understandable tech - just perfect. Thomas my salesman could not have been better. Nice, genuine, no hard sell - just perfectly accommodating. Also, I met with others at the dealership - finalizing the sale. They were just as great. This dealership is fantastic and certainly destroys the traditional reputation of the hard-sell annoying sales people. I would certainly go ...
Long wait. It took almost three hours for a Service B. Employees were pleasant but service was slow.
Nike was great! Fast and easy. Knew exactly what I wanted/needed. Highly recommend speaking with Nile when visiting Porsche of Albuquerque.
My Salesman Nathan Hudgons was absolutely astonishing! Very knowledgeable and personable. I will consider this my number one experience of all time ever purchasing a vehicle.
Trevor and his team did a great job! We are very pleased with the vehicle.
Nile and is team are always great. The service team tries its best to please.
Leland is always great to work with, along with the rest of the team in the service department.
My experience at the dealership was amazing, astonishing, stellar, wonderful and the best customer experience I have ever had at any dealership in my life! Their staff is extremely knowledgeable concerning every aspect of owning and operating a Mercedes Benz, Porsche and Audi vehicles. I just so happen to own all three brands. The sale team along with their finance department were remarkable and provided the very best sale price with all the bells and whistles; addditionally, the finance team retrieved for me the absolute lowest interest rate on the market. Furthermore, if any prospective car buyer is not doing ...
Overall pleased. Was told 1-1.5 hours for wait but took 3.5 hours. Totally ok, but an accurate estimate is appreciated for planning since no courtesy cars are offered. For the amount service is the dealership should offer more than the shuttle like Uber/Lyft when shuttle is an hour out.
The service and attention to detail is superb. Also minimized the amount of time spent on the deal.
Excellent experience with the Porsche service department. Big thanks to Nile for going above and beyond to take care of me.
I leased my car with Mercedes Albuquerque It was easy and uncomplicated. At the end of my lease I chose to purchase the car. It was the easiest, fastest auto purchase I’ve ever experienced. The staff is responsive and accommodating. Overall service is exceptional!
Great communication about the car information, good service, and short-term service. Also, a transportation service was provided.
Very satisfied with quality of service all around. Too bad no one seems to know when the new 2025 all new electric vehicles will come out. Sneak preview at Munich, but nothing since, even in the sales dept.
Leland is very professional & knowledgeable. He continued to update us on the status on the repair. Leland made sure that we were well taken care of and got us out in plenty of time to get home to Grants.
Both Amy and Brandon did a great job and were extremely helpful throughout the entire buying process! Would recommend both for future needs!
Professional and effecient. I was very impressed with the service and also the report that was filmed and texted to me
Lionel is always professional, knowledgeable and is extremely customer friendly. Thanks to the entire service team for ensuring my car is up to date with all maintenance needs.
Leland is a great asset to the Mercedes-Benz Albuquerque dealership. I received great customer service from him and also thank you for washing my car.
Great response and explanation from Fred Echaves.after wife’s Audi Pre- Sense failed. I certainly appreciate his knowledge and candor.
The Service Dept. diagnosed my car’s problem and recommended a course to repair it. They performed my 40,000 mile maintenance in a relatively short amount of time. I was very pleased with all their work.
We were on vacation and our brakes started making noises. Took it in and Gus was very helpful, patient and quickly had the problem assessed and corrected. Thank you again Gus
Great interim service on my Sprinter, doing tire rotation and maintaining alignment so that my interesting drives are as smooth as roads in the west allow. The service department is busy and they kept me informed about progress.
They were so accommodating and sympathetic to my plight My RV broke down twice in 3 days, this was my second setback. Even though we arrived by tow after noon on a Friday they got me fixed up and back on the road before closing saving me a weekend of motel bills and delay. Thank you MB of Albequerque
The service was great and the workers were amazing! Everyone was super nice. 10/10
Nile and the entire service staff is amazing and always a pleasure to work with on service needs. Communication is top notch and everyone in the service department is knowledgeable, professional and courteous. Thanks again Nile for another great experience!
As always, Nile Reneker was outstanding to work with. I highly recommend Porsche Of Albuquerque for both sales and service.
We enjoyed top-notch customer service at Mercedes Benz of Albuquerque. All the staff is attentive and professional.
Nile Reneker was courteous and very helpful with my tire replacement and diagnosing a problem caused by the tow service. He provided updates and completed the work timely and as promised. 5 stars all around.
Everyone at Porsche of Albuquerque has been very helpful and pleasant, both in Sales and in Service.
Javier was very knowable. His communication and execution were exceptional. I really appreciate his style and expertise. My vehicle was completed as promised.
Helpful, no pressure, friendly, quick, would recommend to anyone seeking a new or used vehicle.
Awesome staff! To the gentleman that handled my service, thank you very much! You were kind and patient; I appreciate that!
The dealership personnel were very professional and answered all my concern. The appointment met all my expectations indicative of Mercedes Benz Quality and Professionalism.
Nile J. Reneker in the Porsche Service Department is awesome and a pleasure to work with !!
The Porsche Advisor Nile, kept me informed on the progress of the repairs that started with over heating, to suspension, to AC that were all repaired. The vehicle is working great now. Had an issue with the wheel locks, but that was handled with a new set being FedEx to our Utah location.
Great service team: Paul, the service agent and the repair techs. Excellent work on time.
Excellent Service and Communication by the service department. They kept us informed and updated and the waiting area was very pleasant.
Fast, friendly, and good communication. Great service from the whole team from start to finish!
Paul was very friendly and efficient to deal with during my visit. Diego, the shuttle driver was very cordial and nice.
The Best! Awesome experience. People are nice, friendly and really do care! Best service department!
Porsche always performs reliably and their customer service is consistently excellent! The loaner car for me is much appreciated.
The check-in process was fast. A detailed explanation of the work to be performed was given. The pick-up was fast and easy. A follow-up was made the next day on a question I had.
Thank you Paul and Audi of Albuquerque for great service and always making sure our vehicles are well maintained., definitely and always a return customer.,
Gus was outstanding to work with…. He followed thru on everything he promised about the car. Very refreshing
I have a great experience at the dealership every time I take my Audi in for service. Everyone is exceptionally friendly and knowledgeable.
Very easy to get an appointment. Always thoroughly professional, courteous and helpful. Excellent service. The BEST Mercedes dealership I ever worked with....out of 4 different ones.
What a great dealership. Friendly service staff with great Starbucks coffee. Nice place to hang out while service is being done.