Customer Testimonials
We appreciate the great customer service provided by Javier Montes. We were traveling from out of state and did not have an appointment and he was able to accommodate us to have our van looked at
The service was great. Oscar was very helpful and friendly to deal with. That being said, it was a Saturday and it was very busy and he was working alone to try and deal with all the people coming in with problems, and he did a great job. My only issue, and its a small one, was that I sat there for 3 1/2 hours waiting for my car due to a recall which was software related. Had I been told when I scheduled service that this was needed and the time it was going to take I would have just dropped ... Read More DealerRater - Nov 11, 2026
Staff was knowledgeable, helpful and friendly. They took time to explain all features of the vehicle.
The only reason this is not a 5 out of 5 stars is because of how the financial interaction went after sales. The sales process with Joe G. for purchasing a new Mercedes was great. Going over the details of the new vehicle with Max B. was great. The financial process after the sales agreement tried to sell an optional warranty expansion without indicating up front that the warranty expansion was optional.
Both my salesman and sales manager were accommodating with my needs and made the transaction smooth.
Bryan and Johnny were great. Exactly what you should expect from a premier dealership. A+++++++++
Leland’s performance was impressive. He was professional, answered all my questions and even went to check on one thing I had forgotten to mention after I had left the dealership. I felt completely confident that what my vehicle needed was done correctly and all the necessary work it required was accomplished.
As the only Porsche dealership within 300 mile of Santa Fe - I have never been able to get a timely appointment so typically service this car in LA.. Seems they have grown their service department and you can actually get an appointment now. Had a very good experience. Nile, the service advisor, was super efficient. Appreciated the inspection video from the technician (Aiden) and a meaningful post-service report. Car was returned to me nice and clean. (And I know this says Mercedes of ABQ, but this is the link they sent me).
The team worked above expectations to help me with my problem , I really appreciate them.
They take good care of both of my Mercedes, and the service quality is excellent. I want to especially thank Tristan Speis for always being available to help with any questions I have and for coordinating my service
More issues and things on car were broken ( ripped leather seat, plastic panel ripped off instead of unfastening cover pieces window sill filled with leaves and debris and metal clanging under car that wasn’t previously) then fixed for original issue. Check provided to cover rental car from dealership bounced and did clear bank took over a week for a response and no apology no offer to cover bank fees just a curt response of second check would be issued within a week -very poor response and customer service all around. The only responsive person was Fred.
Amazing Dealership! Everyone provided me the luxury experience I expect from Mercedes-Benz! I highly reccomend Mercedes-Benz of Albuquerque to all my friends and family.
My wife and I had a very positive experience at MB ABQ trading in and purchasing a brand new car with Elias Martinez. Everyone at the dealership made the process smooth and professional. No hard sell. Would highly recommend the dealer and our salesman.
The dealership delivers on its commitments for service in an efficient and timely manner. We live out of town from the dealership so keeping their commitments on service timeliness and efficiency is important and critical to us.
The group is very professional! They did a great job servicing our Porsche and kept us informed on the process. We really appreciate the video that was sent detailing the maintenance that was done. Top notch organization!
As a small business owner here in Albuquerque, I decided to treat myself to my first luxury vehicle purchase. While I absolutely love the vehicle itself, the experience of buying it from Mercedes-Benz of Albuquerque was far from a luxury experience. In fact, it was an exhausting, deeply unrefined exercise in dealing with a profound lack of professionalism and maturity.
The substandard service began immediately with my initial text communications with Jazmine. Despite knowing exactly when I would arrive, she left me waiting outside, only to finally emerge and pass me off to Diego. What followed was abysmal. Jazmine had ... Read More DealerRater - Oct 29, 2026
Excellent service, timely and friendly with excellent communication. They did an excellent job coordinating with Audi for warranty service on an intermittent issue that was hard to replicate.
I had an outstanding experience with Audi Albuquerque, and the biggest reason was Freddy Chavez.
My 2019 Audi S5 ended up at the dealership after a pothole incident during a cross-country move caused significant wheel damage. I was already living in Reno by the time much of the repair and insurance process was unfolding, which made the situation far more complicated than a normal service visit.
Freddy was exceptional throughout the entire process.
What stood out most was his responsiveness. He consistently answered my calls and messages, kept me informed, and made himself available when I needed clarification or an update. ... Read More DealerRater - Oct 28, 2026
My husband and I purchased a car from your dealership, excited that it would be his first Porsche. We bought a CPO Porsche with only 400 miles on it and traveled all the way from Austin, Texas, to pick it up. To our surprise, we discovered several issues that had not been disclosed to us before making the trip. We pointed out some of them at the dealership and decided to overlook them simply because we had already traveled so far and didn’t want the trip to be for nothing.
However, when we took the car in for a ceramic ... Read More DealerRater - Oct 27, 2026
Kayla was excellent at coordinating all repairs. The dealership was welcoming and professional. My car was serviced with amazing Carrie and a timely manner . I couldn’t ask for more !
Nile was very helpful with getting the car checked in and answering my questions. He made it an easy day! Hailey was efficient in checking me out with a jacket and hat purchase despite a malfunctioning card reader.
Excellent service. I tried to submit this earlier, trying to duplicate to ensure this is submitted. Everyone was very professional and nice. Nile (Service Advisor) does his job so well, dealing with many customers simultaneously. Your dealership is lucky to have him. The team clearly works well together. I am very pleased with service provided.
The dealership was unable to finish an update in four hours on a Friday. The car showed up right after a $250 immaculate detail. The dealership called and said they would have to try and reload the update on Monday. I showed to pick up the vehicle after the dealership called on Monday and said the download was complete. The dealership left the vehicle out in the rain and stated they were hours behind on washing our vehicle. Would’ve been nice if they told us that when they called to let me know the vehicle was ready for pick up. ... Read More DealerRater - Oct 22, 2026
Great service. I was provided with a video of the step by step process of changing the oil and checking all of the other fluids.The service was fast and thorough.
Disappointed. in service department lack of having some sort of list that is made to assure that the problem I brought it in for leaves in excellent condition
Quality control is not up to par with the quality of this vehicle..
This is the second time I brought this car in for service. and as much as I’d like to believe that they are doing what they’re supposed to do, someone is not completing things. I hope that you get someone who strictly examines the car before it’s returned to the owner
The employees up front are ... Read More DealerRater - Oct 21, 2026
The experience I had at the dealership was one of the better experiences I have had and will be back.
Excellent service! Efficient and friendly from the start (Scheduling) to the finish (picking up our car).
Excellent and quick response from the service department did away with a great deal of stress dealing with a towed-in situation. Special thanks to Service Advisor Javier Montes for his professionalism.
Where to start . . . At the beginning of course! Made a service appointment for our 2023 Sprinter (2025 Winnebago View) Sunday 10/11/26 from Balloon Fiesta RV Park; Yellow Engine Light & Limp Mode. Could not return to Las Cruces. Arrived appointment Monday afternoon. Multiple Sprinters awaiting service! Checked in with Kayla Anderson who downloaded Sprinter Data & turned me over to Javier Montes, the Sprinter Guy! Javier clearly detailed the actions to be taken & possible realistic outcomes. Indicated clearly that once a determination was made, he would phone me. Tuesday AM, Javier phoned me with the results of their work. Sprinter pickup either ... Read More DealerRater - Oct 19, 2026
Bryan and his team members were the best guys to work with, they made it easy and were very patient with my purchase!
Technical guy took time to provided a good technical review of vehicle operating system and interface, set up accounts for digital extras.
Overall Excellent! From the beginning of the contact, I was very impressed with timely communication, detailed information, scheduling meeting at the Mercedes-Benz of Albuquerque. We had great experience with the test driving. Excellent customer service as well from the entry to the time of departure. We are very pleased have our vehicle purchased at Mercedes-Benz of Albuquerque!!!!!
Very good service agent and very good service provided. I received a loaner for the day and my vehicle was serviced and available very timely.
Eric Diaz was informative straightforward courteous and a pleasure to do business with. That said this 15 word requirenent is annoying
Worst experience ever. I will never own a Mercedes ever again. And the team and management team there is just horrible.
Great customer service from Lionel, Javier, Leland, and Greg. The Mercedes service team is top-tier.
Always great customer service. Thank you to Lionel, Javier, Leland, and Greg. Appreciate you all
Leland did an amazing job coordinating the repairs of my car. He was also great with communication and scheduling me a loaner vehicle. The entire process was really smooth and I am always impressed with his professionalism.
Service is always great and professional. Nile does a great job in insuring customers are happy.
Javier was awesome! We were traveling in our sprinter van from Arkansas and had an accident running over a tire tread in the road. He worked us in and got us on the road by 10:00 the next day! Best customer service I had ever had!
Great service. We were on a trip to ABQ from our home in California when we got a Check Engine Light on our Sprinter. Javier was already super busy when we called but immediately fitted us in, diagnosed the issue and had the work done (under Mercedes warranty) in a day. I can't speak highly enough of his calm politeness and efficient management of our issue. I highly recommend Javier and the service department at Mercedes Albuquerque.
Dealership is great. The car washing needs a complete makeover. Very poor service and terrible wash.
I’m so happy to have my car back! I appreciate everyone’s help in getting the AC repaired. Thank you for the communication and for the thoughtful surprise at pickup. I love my Mercedes and look forward to continuing to enjoy it!
Service was quick and easy! Drop off was smooth, loaner was ready and my vehicle was ready when expected.
Communicated, worked efficiently, took care of the reason the vehicle was brought to the dealership. Ridiculous it costs over $100 to replace windshield wipers.
The service was fantastic! Javier got us taken care of quicker than we could have hoped for and everything worked as expected. Thanks again!
Jose was so helpful and really worked with me to get me the vehicle I wanted, and a price that worked for me for both final sale and my trade in.
As I drove into the lot I felt welcomed and was helped immediately. Bryce was very helpful and patient as well as his manager. They gave I believe a good amount for my trade. Thank you.
Feel like the service department could do better. Windshield replacement is I hear common with Sprinters. So two things could be better. 1) the way you work with the insurance companies 2) wash the dang windshield!
The service department always gets my GLS in and out quickly, addressing all my issues! Great service!
The service department got me into their busy schedule so I could make a planned trip. They finished on time and did a great job of trouble shooting the problem and then correcting it promptly.
Dealership has been like family. Been taking care of since 2015 and now Im 3 Mercedes Benz in now and service has been above board...very efficient and prompt with repairs or service
Muy agradecido con las personas que trabajan allí la verdad ya que pude obtener el carro que me gustó y a un precio aceptable
Javier was our service writer, he got us in and fixed right away! Great service, thank you Javier!!
I brought my 2002 SL500 in because the “check engine” light came on and I needed to drive 200 miles to Farmington that evening.
What I was given was a “complete diagnosis” of everything the mechanic thought I needed to the tune of +7000!
I was charged $241 for this service I did not request AND the issues of my “check engine” light was never addressed or fixed!
I had to demand an explanation and was told “it’s an emission issue” but you can still drive the car!
I am unhappy with this service from a MB dealership! I expect that an issue ... Read More DealerRater - Oct 1, 2026
My mose recent experience was not as pleasant as it has been in the past which was highly disappointing.
The service was performed in a timely manner. The service tech informed me by video that the service was complete. Fred and his group are friendly and professional. The loaner car was clean and with a full tank.
Always enjoy seeing Lionel. Very knowledgeable, kind and respectful. Always completes the job promptly. I never have any doubts that my car is in good hand.
No carwash at least for the cost of the service, and no complimentary service like tire inflation?
Great service, came in for Carvana 100day warranty and they found all the issues and fixed them. Still had the deductible but worth it to have the brand and dealership experts . Quick and easy
Very good experience I liked honesty helpfulness friendliness straightforward and explaining everything clearly, I was intimidated with cars technology Thank you for
We were motorists in transit coast to coast. Our Active Distance System became inoperative. After 4 hours at the dealership, we were told it was an upfit issue. Module needed to be recalibrated, but they cannot touch it because if upfit. A.). We had no idea that the sensor was moved as part of the bumber install as we did not know what or where the sensor was. B.). Since the sensor is clearly on the front bumper, why did it take 4 hours to figure out it was an upfit issue and they could not touch it. ? We were told it ... Read More DealerRater - Sep 26, 2026
Got it done on schedule and on time with the usual exceptional customer service experience!
Amazing team and dealership you have. They really took care of us and got us back on the road as quick as pissible
It took more than six weeks to get an appointment for routine service. This is my fifth Audi. I would think that you would be more responsive to loyal customers.
Niall and the team at the service center provide very good service. Better than other dealerships I've encountered.
Service was fine. Staff was kind. The service took longer than the 3 hours they quoted me, which I already thought was a very long time for the yearly maintenance check up, and my car didn't even get washed in that time. Disappointed in those little things.
KAYLA WAS AMAZING. SHE VERY FRIENDLY AND SHE ALWAYS GOES ABOVE AND BEYOND TO MAKE SURE WE ARE SERVED WITH THE HIGHEST SERVICES. THANK YOU KAYLA FOR EVERYTHING YOU DO.
The service department needs to be more mindful of their scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can really create a situation.
Kayla always provides a high level of customer service and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team.
Friendly and very helpful. Carlos was very knowledgable about the products on the lot. Would buy here again.
Great service department. Nile ( service dept)listened and got an unusual problem solved. Very happy
Yes to the dealership - they are very helpful and competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically worthless; doesn't anybody actually QA these things? I suspect the German engineers have never encountered dust. The mats, and finishes seem to be designed for a cleanroom, not a working environment. If it is possible to install a vehicle battery-operated pest deterrent, I have not found a solution that will not potentially compromise the vehicle's electronics. Mercedes:please bring your electronics into this decade, ... Read More DealerRater - Sep 17, 2026
This was the 5th vehicle we've purchased from Trevor and team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi.
My service representative is excellent every time I go in for service and very professional.
While driving cross-country in Dora, our Sprinter 3500 suddenly went into limp mode. There were no warning lights, no messages on the instrument panel, and no diagnostic codes showing on our OMBI unit. We were able to restart the RV after about 20 minutes, and the transmission paddles began working again, but we still needed to find out what had happened.
We called Mercedes-Benz in Santa Fe, hoping they could take a look. Unfortunately, they had only one service bay and told us they wouldn’t be able to see us for three weeks. Since we were already on our way home, ... Read More DealerRater - Sep 15, 2026
Although it took 94 days to fix my van & despite handing it over to a senior citizen only to have it break down 278 miles later, leaving him stranded in the desert for 5 hours, in severe heat without antiquate shelter or water, this review is only for Javier Montez! His exemplary Customer Service is the only reason I'm not suing Freeman Mercedes-Benz for negligence. During this entire ordeal, Javier was amazing. He always took the time to listen to my rants, eased my concerns and was very sympathetic to my plight! He was always available to me and I don'... Read More DealerRater - Sep 13, 2026
Took care of the issue. Very fast and friendly covered under warranty. Thank you so much
Purchasing my Audi Q5 was one of the best and easiest experiences I've ever had when purchasing a vehicle. Mr. David Sierra is a wonderful salesman and I'll be referring family and friends to the dealership.
I had my 2025 Porsche 911 serviced at the Porsche of Albuquerque Service Center. The staff was friendly and my service experience was excellent.
Thank you for all your help i enjoyed my time working with my service advisor.
The service advisor, Fred really listened to my complaints and found the problem. I am grateful for the diligence.
Amazing staff and buying experience. Best in town regardless of what you are looking for.
Took care of the issue. Very fast and friendly covered under warranty. Thank you so much
Javier was very helpful and knowledgeable. He workemd us in schedule quickly. Mercedes Benz service will earn my business again.
Javier met me as they opened. He went over the service, called when it was ready and I picked up. The repairs cured the problems we had, and we couldn’t be more happy!
Did a great job and amount owed was very close to the estimate. Everyone is always extremely nice and helpful.
The Porsche Service Team is knowledgeable, helpful and friendly. Nile Reneker (in particular) is "on the ball". His responsiveness creates a positive vibe. One couldn't ask for a better service experience.
This was our first MB. We thought the experience would be better. We were told that there were no longe swag gifts. Other than that. It was ok
I was incredibly pleased and impressed with the quality and efficiency of the work done through the Audi service department
Everyone seems to be excited to work at this dealership. Everyone seems to very knowledgable and professional.
This dealer is perfection at it's finest, truly professional and warm welcoming
Diego was the most helpful salesperson I have ever had the pleasure of working with. The general manager was also just as great. They made my purchase easy and fun. I went back to the dealership a few weeks later to pick up my plate and ended up purchasing another vehicle from them. There commitment and service after the sale is also the best I have ever seen. The dealership is extremely clean and they have great snack and drinks for everyone. Financing was also very welcoming ... Read More DealerRater - Aug 29, 2026
Great friendly service and nice space only problem is it is such a very long drive
Appreciated the fast efficient service. Nile is an outstanding manager. Also thought the video was helpful.
We recently acquired our Sprinter in another state as the chassis of a RV. On our trip home, we had a couple of minor issues. We are impressed that Mercedes-Benz of Albuquerque has a Sprinter specialist, Javier Montes, who is knowledgeable and was extremely helpful. We received the service that we expect from a premier brand like Mercedes-Benz.
Professional clean service oriented . I have been a long time customer and have never been disappointed, my latest purchase experience continued a tradition in f professional service .
My first time at Mercedes of Albuquerque. Called for warranty and service work and got in within a day. Javier Monte, the Sprinter Service guy was great. Service tech’s video was helpful. Done when promised. Price was what was expected. Everyone was really helpful. I felt like an old and valued customer on my first visit.
They have great service...are friendly...and cost effective. Nile Redeker is excellent to work with.
I had an exceptional experience with the Mercedes-Benz Service Department, thanks to Lionel Kinsel. Lionel went above and beyond to provide outstanding customer service. He was professional, knowledgeable, attentive, and genuinely cared about making sure everything was taken care of. He kept me informed throughout the entire process and made what could have been a stressful experience incredibly easy. Lionel is a true asset to the Mercedes-Benz team. His commitment to his customers and excellent communication made all the difference. I highly recommend Lionel and truly appreciate everything he did!
Tristan is a wonderful to work with! Very knowledgeable and makes this a very easy process to move forward with. He is a good asset to your team.!