Customer Testimonials
Amy at Audi was fantastic. She communicated with me throughout the entire process. Everyone I worked with from finance to setting up and learning the car are fantastic. Very satisfied.
We drove away from the MB Sprinter Service center with a belief that our Sprinter/RV was capable of getting us safely home to Alabama. We were wrong. A couple of days after leaving the Albuquerque MB Dealership -- the dreaded "Check Engine Light" (CEL) illuminated. And, the next day were alarms for ESP, ASB, and Wheel Speed Sensors. We spent $2,500 in Albuquerque and now watched the Sprinter being towed to another MB Service Center (Baton Rouge, LA). Did the Diagnostic Check completely miss Fuel Filter and Vacuum Pump problems. Was there a cause-and-effect chain reaction from the ...
Javier and Robert were both amazing to work with! Ty for the exceptional service guys!!!
On a road trip from Texas to Utah I ran into a concern with my Mercedes S Class. I stopped into the dealership on a Saturday morning at 8:00 am hoping for a quick inspection to ensure everything was ok for my drive ahead. Christian and Greg did an outstanding job getting me right in, inspecting my concern and assuring me that my vehicle was good to go for the trip ahead. This was a stressful situation for me do to time constraints, and they did an amazing job getting me on my way. Job well done! You should be proud ...
We enjoyed working with Nathan H. He was courteous, and prompt in his responses to our inquiry on line regarding the vehicle we bought, We drove up from El Paso, and Nathan had everything in motion for us to make the purchase once we agreed upon the deal. Your entire staff was extremely helpful.
Javier Montes was very helpful and very polite… always checking on the status of my vehicle and keeping me updated
The service advisor I worked with, Adrian, was calm, kind, and clear. If you have to drive 60 miles to get your car serviced, Audi ABQ makes it worth it!
Javier and Robert went above and beyond for me with an issue on my Sprinter! I can not thank them enough.
Mercedes service team is always great Leland John Javier and Lionel. Thank you all appreciated
I have exclusively owned Mercedes vehicles for 32 years. My experience with Mercedes Benz of Albuquerque was the best. Every person we encountered was helpful,.well trained, professional and knowledgeable. It was a pleasure working with them.
I stopped in because my RV had a Check Engine light come on. Javier got me in right away. The problem was a sensor had been triggered. He reset the sensor and sent us on our way with NO CHARGE!
Javier went above and beyond in providing exceptional service for my vehicle. From the moment I brought it in, he ensured that the entire repair process was handled with a high level of professionalism and efficiency. He took the time to explain each step of the repair, detailing what needed to be done and why it was important. His extensive knowledge and expertise were evident as he addressed all my questions and concerns with patience and clarity. Throughout the process, Javier made it a priority to keep me updated, providing timely progress reports and making sure I felt comfortable every ...
Great service department. They are very attentive to the customers need. It was a a very enjoyable experience.
Transparent, easy to work with. Went as advertised for this warranty work. Word word, and word
The service department really tries to correct manufacturing issues. It is a tedious process but the make sure it’s done right.
Deceptive misleading practices and extorsion and unless you participate in self extortion See public law 73-10/HJR 192and aslo be advised insurance payment is by law included in your monthly payment at no adittional cost to you sound too good to be true ? Then dont go reading the Truth in lending act especially the part that says The sum of all charges shall be the interest Charge ! Your welcome ! 🙂
Fred is great to work with during service and repair appointments. He communicates what is needed, costs and timing.
Great service department. They are very attentive to the customers need. It was a a very enjoyable experience.
Great experience and salespeople Jesus was awesome. He was very knowledgeable and worked with us to get the best deal.
Great service. Clear communication. Video review of the problem and completed service was very useful.
Shuttle was serviced and everything seemed good on it! Javier Montes is a great service advisor as well. Glad to be able to work with him. Communication and friendliness are a must, and Javier delivered!
Niles is absolutely fantastic. He is pleasant, friendly, professional and gives that extra touch of care and kindness. Niles is such a positive asset and Porsche is lucky to have such a great guy .
Very professional; listened to our preferences and needs. So pleased and happy with our new car! No regrets.
Terry was really helpful. The car is amazing. I still need some help with the features, never had a car like this😊
Love working with Fred. He is always helpful with all my questions or concerns. Very personable and friendly each time.
We had a fantastic experience with Jesus our salesman. Jesus was incredibly knowledgeable, patient and listened to our needs. Jesus helped us find the perfect car. Bryce, Manager exceeded expectation in his role demonstrating strong ability to build relationships and close deals. Joe, Finance, very helpful and we were able to secure the complete deal in a day. Max, service, A great Teacher, he taught us everything about the inside and outside of this car. Max was great to work with and he really went above and beyond. Leland, service, this not our first MB purchase so we know Leland ...
Trevor and Justin made it a breeze to show up and leave with a new RS5. Justin really went out of his way to make sure I was extremely satisfied and I can't recommend a better sales rep to work with.
This review applies to the Porsche dealer side of the house, where I bought a Black Cayenne S in Mid March 2025. Our salesman was Michael Gomez. Michael was absolutely and 100% professional, as well as kind, informative, and helpful. I have to confess that we shopped around at several dealerships of various brands before we shopped for a Porsche. The pushy behaviors and their use of uncomfortable sales tactics completely turned us off. So it was completely different at Albuquerque Porsche, Audi, and Benz dealership. Michael treated us respect and did some detailed research to make sure we found what we ...
Staff was professional and welcomed me graciously. My car was ready when promised. Great staff!!
Very good experience and very good customer service. Eric Diaz and Brandon was very helpful
Customer service was good. After it was relayed that it was washed as part of their complementary package, my vehicle was not washed. It was kept for two weeks for a minor repair, and I was sent a video via text message of my vehicle that was not my vehicle during the service and inspection.
Excellent service treated very well at this dealership helped me get back to Canada thank you
Very nice people and was treated very respectful. I was very pleased with the service I received.
The service department is top notch! They always go out of their way and take great care of our vehicle. Javier Montes is always great and keeps me up to date during the visit. You have a great team there!!
I dropped my vehicle off yesterday morning at the Audi Service Department and my expectations were exceeded. Gilbert saws a huge help in getting my vehicle in, with a check engine light on, and Fred and Michael were awesome! The video inspection they send is above and beyond what I expected and gives me peace of mind knowing that they were thorough in their inspection. Thanks so much Audi Service!
Nathan Hudgeons customer service was outstanding! The dealership was able to help me receive the GLA i wanted
They promised my vehicle would be done after almost a week and when I called to ask them about it being done they still had not even received the part to fix the issue. So it took another two days because they didn’t order the part. I had to speak to the manager to get the part ordered. And no phone call from the service advisor about the part not being ordered and no apology.
Excellent service department! Always friendly and take very good care of your vehicle. They provide shuttle service to take you anywhere you want to go while waiting and they have loaner cars if you book in advance. Will only take my car to them!
Excellent! Very good ans timely. Good job. Much appreciated. Hope all turns out very good
Fred was good. But otherwise was a total waste of my time and I haven’t been able to drive my car since I took it in.
Fred did an outstanding job. He listened and explained everything so we could understand fully of what we need.
Check in and out of service was very easy, and it was helpful to be provided with a loaner car so I could take care of my errands during my day in ABQ. Fred and Santiago know what they are doing, so all went smoothly; it's nice to continue to work with the same people on each visit. I appreciate how clean my car is when I pick it up. The only drawback is how far out service is booking these days.
A very good car buying experience all around. I look forward to great service experience too.
Very pleased with the Service Dept. Found the problem and fixed it. Even washed my car
The service department is great, there have been a few minor mishaps over the years, the worst witch was breaking the driver side door glass on my wife’s car
Poor customer service. From the initial phone call where the woman was rude and confrontational to the actual appointment that she never set. Each interaction was a series of disappointments. Apparently communicating with your customers, setting expectations, and following up are something you need pay extra for? Was non existent.
Outstanding service! Joe was huge help getting our purchase contract that included first oil change.
Fred communicates very well and he provides excellent, professional, and dependable service! He responds to all my questions.
Lionel was the service person whom I worked with and he did an amazing job.
Excellent customer service team. All members are attentive, knowledgeable and provide well-informed service plan to maintain optimum performance of vehicle.
Easy process to schedule a service appointment and little repeated steps upon checking car in. Service techs very nice and efficient. Even though the assigned tech was busy another immediately attended to me on checkin. Easy checkout by text allows review of invoice and payment prior to arriving which was very quick and efficient to pick car up. Thank you!
Tommy Sisneros put the finishing touch on a great experience with my wife’s car. Thanks
Audi representatives are people who really care, you’re not just a number. Thank you Fred for your professionalism.
Great experience! Javier always gets us in and out in a timely manner. Really appreciate all he does for us.
Audi service writer Fred is great to work with. Great Audi service department. Took great care of me.
Got us right in as we were traveling in our Winnebago View through NM and Brake Service Light came on. Great customer service. Friendly, caring and responsive to our needs. Javier was wonderful. I would highly recommend this dealership.
Wonderful! Great, timely service! Reasonably priced! Lionel and Javier were gracious and understanding. I look forward to dealing with them again!,
Kayla Anderson is amazing. For the first time in more than 12 years of being a customer with Mercedes. I finally have a technician that is professional , kind and listens to what I’m asking for and provides excellent guidance on what the best options are without trying to find ways to overcharge me.
Service center is very attentive and takes very good care of you and your vehicle. Inspections are very thorough and the video lets you know what is happening with your vehicle. Excellent experience overall.
no, i don't want to add 15 words, so don't screw up my review by asking me to write 15 words.....
I walked around the dealership 10 min. Finally the reception asked if I needed help. The young man that finally helped me was not forthcoming about my trade in and seemed quite unsure of himself. As it started to snow, I told them I would come back the next week to test drive. I never got a follow up call for that appt. I bought an Audi.
I had a CEL on my brand new Sprinter. The service department took me in without an appointment. I was repaired and back on the road within a couple of hours.
Easy drop off at the service center. Very nice folks! And love the video service explanation.
Easy and good experience. Amy made the purchasing process very smooth and easy it was very informational.
My service tech Kayla Anderson was absolutely amazing. She is the first tech I’ve had in my 12 years of doing business with Mercedes that has given me the level of customer service a customer should receive when spending the amount of money I spend to maintain my vehicles.
The Service Center has the most friendly and most attentive employees I have ever encountered. Our Rep there, Javier, is top notch and solved our problem quickly. I reccommend them highly.
Fred is great to work with as a service adviser. Service was prompt and excellent.
I have been going to Audi of Albuquerque for over 10 years and this was the first experience that I had I would call negative. My 2007 Audi went in for routine service and several rather large issues were identified. There was very little follow up from the dealership to the questions I had about the issues. I requested to be called back with updates and no call back was given. I had to call in several times to get the information and re ask some of the questions. Call backs still didn’t happen. At this point I received a text ...
Terry was amazing picking up and dropping off. The tech (i cant remember his name) was great, explained it all well. The cameras were all working great. However the dashboard bluetooth was still not working, both plugged in and not. Max was great talking me through it, but it seems the Audi software is still interfering with Apple Play
Fred was my service writer. He was friendly, professional and knowledgeable. He told me what the process would be and was very clear in his communication. I also interacted with a woman (sorry don't recall her name) that helped me get into a rental car. She was also professional, friendly, and great at her job. The process was quick and efficient. Thank you Audi for the great service that I expect from this dealership.
I was charged for services that were not performed. My window washer concentrate $9.19 was never done and there is a leak, filled tires and set pressures (tire pressures when i got the car back was back 40 and 34 front 35 and 33). This is totally unacceptable
Great service with lionel kinsel. He was very helpful and diligent in this duties and quality of service
My husband waited 5 hours for a navigation update because we needed the car for the next day.. but wait, after 5 hours he gave him a computer gadget to update it at home. It was horrific. Then we had to ask someone else to stop sending us a bill for something they never did. That’s just one instance, another is a horrible lease that turned into a buy and they still had an outstanding lease balance that was supposed to be moved over to the new buy- it never was. To this day we can’t get it fixed. Worst ...
Traveling through and service took care of check engine light issue efficiently and very courteous.
Javier is a very real professional he explains everything accurately and calmy matter i will definitely continue to take all my mercedes to this service advisor.
Jesus was terrific! He was knowledgeable, friendly and made the entire experience quick and easy!
The employees are unprofessional and act like “used car” salesmen from a sleazy company. Very disappointing
Great buying experience. The overview of the technology was awesome. Everything went smoothly. Thank you!
Very friendly, helpful and efficient. My car was available when I was told it would be.
Leland was very helpful, friendly, thorough in explaining things and followed up with phone calls
The service was performed as expected, in addition the technician communicated about the issues in my car.
Bought an Audi Q8. Trish Chavez was very knowledgeable about the vehicle, as well as comparable Vehicles. She made this process very easy, and was a joy to work with. Trevor was also instrumental in completing the process, as was Cassandra in finance. Brandon Maese was also a rockstar with delivery instructions. I will need to set up another appointment with him as there was a lot to process during our initial visit. Overall, an excellent easy experience. My wife is already looking forward to the purchase of her Q5, or Porsche.
Fred is great to work with and my service experience was very good. Always good communication.
Javier our service consultant was amazing. He fit us in on short notice and resolved our issue. I highly recommend this dealership.
Great service! Javier got the vehicle in and finished quickly. I always appreciate the work you folks do! Once again thank you!!
Freddie is amazing to work with he made my appointment process smooth, very pleased with experience
Everyone in the service department is the absolute best and very accommodating, friendly and willing to go above and beyond
We have always been pleased with the service at this dealership on my 2018 Q5 Audi
The service people are capable and competent. However, having to come back two times for the same issue (and after the second to be told “it’s not the car”) pissed me off.
We had a check engine light come on in our Sprinter during our vacation. We called and got in immediately, they fixed a minor problem and had us on our way again. Javier and the team went above and beyond to get us back on the road. Very good experience with this organizations and can recommend without reservation.
I appreciate the whole teams help especially my salesmen Terry Maness. Thank you Carlos R
I received clear communication about what was causing an error code and the best solution. Everyone I interacted with was friendly and helpful.
Professional, knowledgeable and accommodating staff. Offered a loaner to make things easier for my busy schedule.
We were traveling thru in our Winnebago Motorhome (Sprinter) and had a malfunctioning seat belt. We called ahead, they fit us in right away and we were back on our way. Thanks so much to Javier and team, glad we could count on your excellent service!
The dealership was clean and the attention to customer was very good. It felt safe and comfortable.
Leland took care of the issue in a fast and professional manner. He is on top of his "game"
The experience at the dealership was very good. The waiting area was excellent and the wait time was not excessive. My only negative comment was the shock of the price of the service. Over $800 to replace a battery was very surprising and unsettling. I had no idea going into the dealership to replace a battery that it was going to cost me over $800. Wow, seems excessively expensive.
I think my car was taken for a joyride. It took 2 hours for a tire to be repaired and was told that it needed to be road tested to calibrate a sensor? Sounds like xx
Fred is great as a service adviser. Our windshield was replaced in the stated amount of time and waiting area was comfortable.
service and the time it took to get in and out were great. Very proffesional. Thanks