Customer Testimonials
The service for my car was excellent!!! The waiting area could be better if it had newspapers.
Leland was a pleasure to work with and very professional. Service was done in a timely manner with recommended services provided with knowledge and professionalism. I’ll be making an appointment soon with Leland to get those services handled. Thanks Leland
Leland and the entire service department were great.I will continue to take my MB to this dealership for service!
The sale of my Audi A3 went well but a paperwork snafu has caused a delay in the payoff with SECUNM. It has also pushed back the registration of my new A3. Cassandra did a great job with the sale of the A3.
I had a very unusual service request and Nile was able to make this repair happen seamlessly.
Lionel Kinsel and the Mercedes Benz Team did an excellent job of getting my car repaired and back on the road. The attention to details to ensure the problems were properly addressed were comforting and reassuring as I had a 12 hour drive (home) to SoCal. THANK YOU!
I am always very well taken care of at this dealership. I appreciate the care that is given to my car.
I received a loaner and was able to take of business while in ABQ. Thanks
Service is always friendly. I enjoy working with Fred. I also like the ability to see a video from the technician showing me exactly what repair is needed.
Javier was pleasant to work with. The work was performed in a timely manner and I appreciated the recommendations
I choose a dealership on SERVICE and Communication. The quality of the vehicles. and their service department
Fred, in service, gets things done! Excellent experience. Completed work timely, professionally, and always with exceptional customer care.
We had an excellent overall experience during our recent purchase. Joe was professional and responsive to our questions. A no hassle experience all around. Follow-up during the week after the purchase was also appreciated.
Great Service, courteous folks. Pleasant waiting area. Thorough review of entire vehicle and video record of status.
Everyone followed through on specific items, the recall installation and the installation of the parking brake lights.
Very pleasant. Sent video saying what they would do and covered results when I picked up the car. Great waiting area.
Our service advisor, Javier Montes, was excellent. He was professional, courteous, helpful, and kept us informed.
Great place, staff friendly, helpful and efficient. They follow up and were attentive to my auto needs. I will return.
Great service, call backs , and communication. Service department was effective and willing to eduacate me on the ins and outs of the vehicle computer systems and actually walk me through and show me first hand how the 4WD system operates. Will definitely be back!
Great service. Fred in Audi service dept was awesome. He focuses on customer centered service.
Very easy to work with, our salesman Eric Diaz was outstanding and also our consierge Max was very informative..
Gus, Fred, Keith and Hailey all informative about what expectations I could expect on my warranty work. Work was performed in a timely manner. Loaner vehicle, was new and ready to go.
Faren and I enjoyed working with Eric. His professionalism and easy demeanor made this transaction seamless and stress free
Javier was my service advisor very helpful and went out of his way to make sure that service was outstanding and it’s people like him is what makes an amazing service department. Thank you.
The service team I deal with is dedicated to servicing my vehicle efficiently and as quickly as possible while making sure that my vehicle is serviced correctly.
Tina and the team made this the most enjoyable and efficient auto purchasing experience ever! There was no pressure yet understood my urgency due to my limited time. Financing was also a breeze! I would highly recommend them to all!
Porsche of Albuquerque Service Department is the best. Nile made sure I was taken care of and couldn't have asked for better service! Thank you, Nile!
I appreciated Eric's professionalism and his low pressure approach to purchasing vehicles. HE even found several items I had left in my trade-in
The service provided by this dealer for my E350 was extremely efficient and very cost-effective.
I driving box truck Mercedes Sprinter 48 states, almost all country exclude Alaska and Hawaii. I was trying to make service/repair at 30 different dealers. Always problem its time with appointment. But in Albuquerque i was working with Javier from Sprinter department and I was very lucky he understand me and my situation and he find quick decision and help me next day. Now this service in my TOP 4 in all country - Javier in Albuquerque, Kevin Bara in Dallas (Grapevine) and Ryan from Saint Louis (Chesterfield), Kaine Thibodeau (Minneapolis) Main criterion of my next choice is manager who working with ...
Audi of Albuquerque service department and staff are knowledgeable, reliable, caring and honest. I trust them to work on our Audi, and feel reassured that they will do a great job.
Good service. I enjoy taking my car there. Excellent customer service. Good people who care about the car
Fred Echavez (in service) & Terry Maness (in sales) worked hard to take care of both my new car and factory recall tasks. Together, their teamwork accomplished this all on the SAME DAY, while I was in Albuquerque (a 3 hr. drive each way from my southern New Mexico home!). GREAT JOB and MANY THANKS to you both for a truly professional experience!
Great ,fantastic ,very prompt, curtesy was outstanding and work was done very outstanding and amazing.
Engine diagnostic light and battery diagnostic light both came on with dash message "pull over and leave engine running" with vehicle at 3000 miles. Called service department and Javier booked me for early the next morning to bring the vehicle in for service. That same day they identified bad battery was issue and replaced. Drove out by 4:00 o'clock with problem solved! Very pleased with experience. Prompt appointment, prompt repair. Javier Service Advisor was professional and pleasure to deal with.
Typically well-run Mercedes dealership. Ontime service appointments, clear billing, and courteous staff in a clean, comfortable environment..
Great service on our A4. The tech was very thorough in the inspection which we greatly appreciated.
Customer service was excellent from the sales man , to the manager and finance! It was great coming over there!
Greg and his team at Mercedes are the perfect epitome of EXCELLENCE!!! Always a pleasure! Thank you!
Niall was great! Shuttle driver was super friendly and I didn’t have to wait at all.
Fred and team are the best. They got my car in, got a new tire, and got it fixed. Great service!
Eric Diaz was my Porsche sales rep and Brandon Maese was my Porsche "Pro". We purchased a new electric Macan-4. It was a bit frustrating that the delivery of the car took from February 2 (when we ordered) to October 26 for delivery but it wasn't Eric's fault. The Macan-4 is a brand new model for Porsche. Brandon spent over 2 hours with us to educate us about how to charge and operate the new electric vehicle. He was extremely friendly, helpful, and knowledgeable about how to drive and take car of our new car.
Nike and team makes my driving experience significantly better. Thank you for the prompt service and efficient solutions always.
Professional Immaculate On time Expensive Friendly Expensive Expensive Seriously?!? A video looking under the hood?
Rob was very pleasant and helpful and got our car done ahead of time. Great experience!
Amazing work, quick and stellar service from the time of drop off and pick up.
Appointment time arrived and Javier was prompt and got our van into service right away. The courtesy car was an added bonus to take us to/from a breakfast spot. The service was completed before Noon and we were on our way.
First Service was Great - Prompt attention...immediate service...courteous staff. Comfortable lounge. Vehicle returned clean. Thank You!
The dealership as a whole does very well by me. I had only one situation that I thought we might talk about.
Professional service, excellent work done right the first by people who know my vehicle. I also liked the use of a loaner vehicle.
Javier and Robert are excellent Ambassadors for M-B Albuquerque ...They both gave me outstanding service and consideration! As a result I intend to schedule an annual Sprinter service appointment when I visit/camp in the Abiquiu area.
Freddie was terrific - everything went very well. My car was ready sooner than expected - a big plus.
Awesome job of repairing my Sprinter RV. I called Friday from the road, they got me in 1st thing Monday morning Sa nta F e doesn't want to work on these units- don't waste your time there.
23 years and still great care and service and lounge! Everyone, especially Leland and Lionel....
The dealer ship is amazing very friendly staff, the treated my family and I great.
We were fortunate that the service department could fit us in with such short notice. Our sprinter van RV needed the EGR system needed replaced and the part was in stock! Our service rep (Javier) was exceptional. Our sincere thanks and appreciation
Great experience, a beautiful facility and wonderful people, Simon was especially helpful and the car was exactly what I was looking for
Top notch service with advisers that are knowledgeable and looking out for Mercedes Benz owners
The service team met all expectations and I was treated in a professional manner by all I came win contact with.
Very good service. Friendly customer service and I left in less time and back on road the next day.
A very good service . In and out in no time fo a oil change I will recommend to anyone
The Audi dealership in Albuquerque is great! I had the pleasure of working with Fred and his master technicians. I couldn't be more pleased with their professionalism, knowledge, and friendliness. Excellent experience!
I absolutely love working with Fred. He always provides the best service, is professional and gets me taken care of.
Great service as always. Please keep it up. Great staff and professionality. Impressive and consistent
Audi of Albuquerque provided an excellent experience with the purchase of my new car. I never felt rushed or pressured by anyone and salesperson David Sierra always addressed my questions and concerns. Tech specialist Brandon Maese did an excellent job of explaining the car’s features, including the awesome infotainment system. I’m very happy with my purchase.
Fantastic experience. The whole team there was very professional and made things as effortless as possible.
Great experience. I was on a road trip 1,000 miles from home when my car failed. Gus was able to fit me in for repair the same day. Car was repaired and I was on my way in a few hours. I couldn't be happier.
Mr. Terry M. is an excellent salesperson. I have worked with Terry for many years because he is trustworthy and knowledgeable about Audi. It would be hard to work with anybody else if he ever left the company.
Very helpful and nice people, they helped me find what I needed. And the process of purchasing was easy.
Great service all the time, fast and accurate like Mercedes Benz should be!!, 100% recommended
This dealership always provides me with excellent customer service! I must complement shuttle driver ,Steve ,for going above and beyond helping me with a car issue I had after business hours… He deserves special kudos!!!
Everything was clearly explained. My concerns were listened to. The work was finished earlier than projected.
I was pleased when I didn’t have to pay🥳 service well done and accepted.
Happy with the service. Also, thanks for checking into the charging system issue even though It didn’t really qualify as part of the ten thousand mile service.
Nile, Gus, Leland, Brandon are the best part of the three companies, Mercedes Porsche Audi. I have had one of each and right now I have two
I dropped off my Taycan for service involving 2 factory recalls. The timing worked out week because we were out of town for 10 days. Nile, our service rep, was very conscientious, kept us informed of the progress, and called when the service was complete. I’ve heard stories of owners waiting months for their dealership to get in the parts for the recall. These guys did a great job!
Very professional and honest dealership. I highly recommend dealership. Service associate Javier did a great job.
Excellent customer service the agent he was very professional. Everything was good. Service people was very helpful and professional
Great service from Nile; we are awaiting parts and then will return for the repair. Very helpful, very communicative, set me up with a loaner as requested. Top notch service! Did not rate quality of work performed as we are still on hold for parts. thank you.
My recent Porsche service was performed expertly and with the care and attention to detail that I have come to expect from the master techs at Porsche of Albuquerque. I have tried other shops for routine maintenance and minor repairs but return to Porsche of Albuquerque for the care and their expert knowledge of the Porsche brand. There is no better place for service in Albuquerque. Nile in the service department is a real pleasure to work with and his customer service is outstanding. He has the ability to be a service director some day.
I received a good service with the recall on my car. One problem wasn’t fixed. My iPhone keeps getting disconnected from the car.
Good customer service. Easy drop off . Friendly staff. Service quality A+. Waiting area is nice
Superb service and excellent attention to ge us back on the road in our RV.' Javier Montes was very helpful and gave us the best service we could have expected. Top notch service department with friendly and professional folks to take care of your service needs. BRAVO !
Service department was friendly and quick to diagnose our issue. They got us back on the road quickly even without an appointment. Javier was excellent!
Great professional customer service Leland always delivers above and beyond customer service Carrie can count on!
Attentive to what I was looking for in a used vehicle. Great job, Audi! Thank you
Lost the serpentine belt on my 1993 300CE SportLine on my way to watch fireworks on Thursday, July 4th. Got it towed to Mercedes-Benz of Albuquerque and left my car keys in the night drop. Next morning, I get a call with an estimate and they had it ready that afternoon. I could not have asked for better service!
Great service, easy to work with, very friendly staff. They took in my car quickly and I was out the door fast when it was time to pick it up.
Great Representatives at the service department, Kayla who assisted me with my repairs maintains stellar customer service through the whole experience.
Very friendly and always very professional. They are also very quick with the turn around