Customer Testimonials
The service was performed in a timely manner. The service tech informed me by video that the service was complete. Fred and his group are friendly and professional. The loaner car was clean and with a full tank.
Always enjoy seeing Lionel. Very knowledgeable, kind and respectful. Always completes the job promptly. I never have any doubts that my car is in good hand.
No carwash at least for the cost of the service, and no complimentary service like tire inflation?
Great service, came in for Carvana 100day warranty and they found all the issues and fixed them. Still had the deductible but worth it to have the brand and dealership experts . Quick and easy
Very good experience I liked honesty helpfulness friendliness straightforward and explaining everything clearly, I was intimidated with cars technology Thank you for
We were motorists in transit coast to coast. Our Active Distance System became inoperative. After 4 hours at the dealership, we were told it was an upfit issue. Module needed to be recalibrated, but they cannot touch it because if upfit. A.). We had no idea that the sensor was moved as part of the bumber install as we did not know what or where the sensor was. B.). Since the sensor is clearly on the front bumper, why did it take 4 hours to figure out it was an upfit issue and they could not touch it. ? We were told it ... Read More DealerRater - Sep 26, 2026
Got it done on schedule and on time with the usual exceptional customer service experience!
Amazing team and dealership you have. They really took care of us and got us back on the road as quick as pissible
It took more than six weeks to get an appointment for routine service. This is my fifth Audi. I would think that you would be more responsive to loyal customers.
Niall and the team at the service center provide very good service. Better than other dealerships I've encountered.
Service was fine. Staff was kind. The service took longer than the 3 hours they quoted me, which I already thought was a very long time for the yearly maintenance check up, and my car didn't even get washed in that time. Disappointed in those little things.
KAYLA WAS AMAZING. SHE VERY FRIENDLY AND SHE ALWAYS GOES ABOVE AND BEYOND TO MAKE SURE WE ARE SERVED WITH THE HIGHEST SERVICES. THANK YOU KAYLA FOR EVERYTHING YOU DO.
The service department needs to be more mindful of their scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can really create a situation.
Kayla always provides a high level of customer service and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team.
Friendly and very helpful. Carlos was very knowledgable about the products on the lot. Would buy here again.
Great service department. Nile ( service dept)listened and got an unusual problem solved. Very happy
Yes to the dealership - they are very helpful and competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically worthless; doesn't anybody actually QA these things? I suspect the German engineers have never encountered dust. The mats, and finishes seem to be designed for a cleanroom, not a working environment. If it is possible to install a vehicle battery-operated pest deterrent, I have not found a solution that will not potentially compromise the vehicle's electronics. Mercedes:please bring your electronics into this decade, ... Read More DealerRater - Sep 17, 2026
This was the 5th vehicle we've purchased from Trevor and team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi.
My service representative is excellent every time I go in for service and very professional.
While driving cross-country in Dora, our Sprinter 3500 suddenly went into limp mode. There were no warning lights, no messages on the instrument panel, and no diagnostic codes showing on our OMBI unit. We were able to restart the RV after about 20 minutes, and the transmission paddles began working again, but we still needed to find out what had happened.
We called Mercedes-Benz in Santa Fe, hoping they could take a look. Unfortunately, they had only one service bay and told us they wouldn’t be able to see us for three weeks. Since we were already on our way home, ... Read More DealerRater - Sep 15, 2026
Although it took 94 days to fix my van & despite handing it over to a senior citizen only to have it break down 278 miles later, leaving him stranded in the desert for 5 hours, in severe heat without antiquate shelter or water, this review is only for Javier Montez! His exemplary Customer Service is the only reason I'm not suing Freeman Mercedes-Benz for negligence. During this entire ordeal, Javier was amazing. He always took the time to listen to my rants, eased my concerns and was very sympathetic to my plight! He was always available to me and I don'... Read More DealerRater - Sep 13, 2026
Took care of the issue. Very fast and friendly covered under warranty. Thank you so much
Purchasing my Audi Q5 was one of the best and easiest experiences I've ever had when purchasing a vehicle. Mr. David Sierra is a wonderful salesman and I'll be referring family and friends to the dealership.
I had my 2025 Porsche 911 serviced at the Porsche of Albuquerque Service Center. The staff was friendly and my service experience was excellent.
Thank you for all your help i enjoyed my time working with my service advisor.
The service advisor, Fred really listened to my complaints and found the problem. I am grateful for the diligence.
Amazing staff and buying experience. Best in town regardless of what you are looking for.
Took care of the issue. Very fast and friendly covered under warranty. Thank you so much
Javier was very helpful and knowledgeable. He workemd us in schedule quickly. Mercedes Benz service will earn my business again.
Javier met me as they opened. He went over the service, called when it was ready and I picked up. The repairs cured the problems we had, and we couldn’t be more happy!
Did a great job and amount owed was very close to the estimate. Everyone is always extremely nice and helpful.
The Porsche Service Team is knowledgeable, helpful and friendly. Nile Reneker (in particular) is "on the ball". His responsiveness creates a positive vibe. One couldn't ask for a better service experience.
This was our first MB. We thought the experience would be better. We were told that there were no longe swag gifts. Other than that. It was ok
I was incredibly pleased and impressed with the quality and efficiency of the work done through the Audi service department
Everyone seems to be excited to work at this dealership. Everyone seems to very knowledgable and professional.
This dealer is perfection at it's finest, truly professional and warm welcoming
Diego was the most helpful salesperson I have ever had the pleasure of working with. The general manager was also just as great. They made my purchase easy and fun. I went back to the dealership a few weeks later to pick up my plate and ended up purchasing another vehicle from them. There commitment and service after the sale is also the best I have ever seen. The dealership is extremely clean and they have great snack and drinks for everyone. Financing was also very welcoming ... Read More DealerRater - Aug 29, 2026
Great friendly service and nice space only problem is it is such a very long drive
Appreciated the fast efficient service. Nile is an outstanding manager. Also thought the video was helpful.
We recently acquired our Sprinter in another state as the chassis of a RV. On our trip home, we had a couple of minor issues. We are impressed that Mercedes-Benz of Albuquerque has a Sprinter specialist, Javier Montes, who is knowledgeable and was extremely helpful. We received the service that we expect from a premier brand like Mercedes-Benz.
Professional clean service oriented . I have been a long time customer and have never been disappointed, my latest purchase experience continued a tradition in f professional service .
My first time at Mercedes of Albuquerque. Called for warranty and service work and got in within a day. Javier Monte, the Sprinter Service guy was great. Service tech’s video was helpful. Done when promised. Price was what was expected. Everyone was really helpful. I felt like an old and valued customer on my first visit.
They have great service...are friendly...and cost effective. Nile Redeker is excellent to work with.
I had an exceptional experience with the Mercedes-Benz Service Department, thanks to Lionel Kinsel. Lionel went above and beyond to provide outstanding customer service. He was professional, knowledgeable, attentive, and genuinely cared about making sure everything was taken care of. He kept me informed throughout the entire process and made what could have been a stressful experience incredibly easy. Lionel is a true asset to the Mercedes-Benz team. His commitment to his customers and excellent communication made all the difference. I highly recommend Lionel and truly appreciate everything he did!
Tristan is a wonderful to work with! Very knowledgeable and makes this a very easy process to move forward with. He is a good asset to your team.!
great job communicated before hand place was well kept up to par service was great and a video was sent. Thanks!
Very professional. What I really liked is how they treated me. I felt like family. The representative looked for discounts due to my military service which I appreciated.
Fred and Blake were amazing! We were traveling from Santa Fe to Austin and noticed a nail in one of our tires. They not only found a replacement tire but worked us in to get it replaced. Even being down 2 technicians that day and being the only Audi dealership in the state, we were back on the road in less than 2 hours. Great customer service, prompt attention, and quality workmanship! What more could anyone ask for?!
Very professional and knowledgeable about what you guys sale., great facility and clean. A lot of choices to pick from.
Lionel and the service team are the best. Thank you for all your hard work.
Sensors on side view mirrors are not working properly. Mgr denied any responsibility for crack in windshield that was not there when I left the car. When I returned to pick up the car, Santiago simple pointed me in the direction of where it was parked. No going over the vehicle at all. I need the sensors repaired it will drive back to Atlanta so I can go to a different dealer.
Superb service from Bryan. He knew the worth of the vehicle without being gouging or high-pressure. Nice environment in the dealership, easy to relax without feeling like you were cooling your heels. They even stayed open a little past close to get stuff done with finance. I think I’m converted to Mercedes!
Michael Gomez was very responsive and the team including finance and also Max made it a pleasure to buy the car.
Great service as always. I trust them to take great care of my car and keep my updated.
Good service. Everyone was friendly and the service was completed quickly. Everything has been working since.
Javier and Nile were both very polite and informative. Car was videoed and ready when expected.
Mercedes Benz of Albuquerque is the place to buy your next car! I had an awesome experience and absolutely love the owner, Tom Bohlman, and his entire team. Their customer service is top notch and they know how to take care of their customers!
Totally appreciate the staff at Audi. Fixed my car and sent me on my way. Thank you Fred!
I had a flat tire which was very stressful. The dealership sent someone to fix the car and arrange a loaner car since my tire couldn't be fixed. They were great at taking care of me.
First experience with the service department. I worked with Fred originally. He took my case into consideration and scheduled me for a diagnostic quickly. They sent me a video explaining the issue and what they needed to do to fix it. They fixed my unusual problem and noticed my oil change was due in 20 days and completed that so I wouldn't have to come back. Terrific experience.
Everyone is great at Audi of Albuquerque, especially David Sierra the salesman. Love the beautiful showroom.
ALlways Excellent custumer service making me feel at home and getting the best de deals.
We always have a great experience at Porsche. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional.
We always have a great experience at Porsche Albuquerque. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional. Thank you!
I was having issues with my AC and other things. Unfortunately, when I took it in to get checked out, none of the issues were present. Quite frustrating, to say the least. It was explained to me that apparently the AC compressor was "turned off", and it may have been myself who managed to perform that trick! My other issues were apparently "operator error" problems, and I was given a crash course on the proper method to perform the necessary actions to get the results I desired. I still have problems with opening the rear hatch ... Read More DealerRater - Jul 30, 2026
Leland got me checked in for scheduled service at 7 a.m. whole appointment was efficient and smooth. Waiting area pleasant with good amenities.
I took my sprinter in for air leaking from both doors. It took them 2 1/2 weeks on the 2nd visit to get it done. The communication was terrible. They drove the van over 100 miles and took it between the shop and the dealership several times. If there was another Mercedes dealership in Albuquerque, I would definitely not use this one again.
We had an amazing experience at Audi! Detta made the entire car-buying process easy and stress-free by keeping us updated, answering all of our questions, and making sure we felt taken care of every step of the way. Max, the tech, was also incredibly helpful. When we had an issue with the door locking, he made sure it was fixed right away. He was very informative, patient, and took the time to explain everything to us. We truly appreciate all of their help and would highly recommend this dealership!
I was pleasantly surprised on the excellent service. We were traveling thru and Javier was very professional. We came in with out and appointment and were taken care of same day. That's service. Thanks.
Kayla Anderson was a pleasure to work with this year, just like last year, She knows her job and keeps her customers informed of where we are in the process.
Setting up service appointment was easy and the repairs were completed in a timely manner.
Great experience, no waiting, no extra charges. I appreciated the drop off while the service was being performed
Outstanding Service at Mercedes-Benz of Albuquerque
I would like to express my sincere appreciation for the outstanding service I recently received at Mercedes-Benz of Albuquerque.
From the moment I arrived, the dealership reflected the professionalism and attention to detail that I have come to expect from Mercedes-Benz. The showroom and service areas were exceptionally clean, organized, and welcoming. The atmosphere was calm and comfortable, making it a pleasant place to spend time while my vehicle was being serviced. The beautiful vehicles displayed throughout the showroom and on the lot only added to the experience.
I would especially like to recognize ... Read More DealerRater - Jul 25, 2026
I experienced some issues with my new SUV. It seems that most of the issues were with my lack of knowledge of how things worked. Hopefully, I've learned the right way to overcome those issues! Only time will tell. Thanks for the help in dealing with those "problems".
Check Engine light came on in my Mercedes, drove to the service center, they got me in and let me know it was a software glitch, reset the warning, and sent me on my way quickly. Was a good experience for my first time working with ABQ Mercedes.
Great experience, the work was done well and in good time and they offered me a loaner!
Fantastic experience. Tom, Simon, Mike and Joe. I can't express just how amazing they all are. You are not just a "customer" you become family.
All things went well, great service. My only complaint is that you don’t have enough loaners while I’m without my car. I us my car for work and change locations throughout my day. I was unable to work because you had my car.
I came in for service, while I was waiting for my ride, Eric introduced himself and the new model convertible the dealership just received. It was an appropriate vehicle for me and his low pressure salesmanship won me over. We got a good deal too.
ABQ Porsche and Audi have been servicing our Macan and A5 for over 6 years. Always great service with honest assessment of maintenance required. They admire ok when you decline after the explanation. No hard sell.
Excellent service, first class all the way! Will be returning to purchase my 911! Promote Eric Diaz and give him a bonus!
Dealership has had no scheduling problems and has offered loaners for our needs in Albuquerque as they work on my car
Eric was great! This was a great experience and everyone was really nice. Made the process super easy.
Had great customer service experience! Thank you Javier! He got our vehicle in and completed and back on the road in record time! Thank you Javier!!
Excellent service-all on time and everything fixed that was requested! Excellent facility and everyone very nice.
40K service on the car was fine. However, as I drove 60 miles from Santa Fe it wold have been if when I booked the service by phone with the service department they had warned me it would be 5 hours not the usual 2 or if I had been offered a loaner car. I don't know who I talked to when I booked the service several weeks in advance.
The service is what you would expect from a Mercedes Dealership. They are the best in Albuquerque
They had our service done when promised. Have parts on order. Should be good when we take it back. Thanknyiun
Very easy to drop off and pick up of my car. Only issue was that I asked that the coolant be checked and topped off but no where was that written on my receipt of the work performed
I like that the technician sent a video explaining what was done to the vehicle.
Took my Cayenne for it first service. As always Nile and everyone in service was friendly and professional. Thank you all for an excellent job.
Great friendly customer service my car needed a recall part replaced. Excellent communication and friendly environment.
Excellent service by Javier Montes. He was able to get us in quickly and get our repair done promptly and correctly. Communicates quickly and effectively and was able to address get the repair done right.
I have been taking my cars to Porsche of Albuquerque for twelve years. The service department is excellent and I can honestly say that I have never had a single negative experience there. I always wait for my cars unless it's something major that requires them to stay there. The waiting area is very pleasant, although they always seem to have cooking shows on the tv.
Great friendly customer service my car was in and out they even did a recall part at the same time as my oil change.
I took my car in. I had an appointment for a routine service. The service agent was very professional. I waited in the lobby while my car was being serviced. My car had a minor oil leak. I scheduled a repair visit. Everything was fine.
Horrible. Little to no moral integrity on doing right by the cusotmer. Blaming others, feigning ignorance. On top of all of this, faulty workmanship and parts. We brought our 2016 Spriter 2500 into MB of ABQ in early May 2026 to fix a coolant leak, which they actually did fix. However, we were forced into MB of Hilton Head less than two weeks later due to a rattling noise. MB of HH told us there was a sheared bolt causing the problem and that specific bolt was installed by MB of ABQ (the technician showed us the specific part number and the dealership ... Read More DealerRater - Jul 7, 2026
Always great work provided in a timely manner. always kept informed of vehicles status and completion. all reps have been respectful and professional
Communication was good from time I dropped off car to time car was ready and
Very pleasant and quick purchase experience. No back and forth and straight to the point sale
Kayla was amazing. She got me right in, kept me updated while I was waiting and even offered me a shuttle back to work.