Customer Testimonials
Lionel and the service team are the best. Thank you for all your hard work.
Sensors on side view mirrors are not working properly. Mgr denied any responsibility for crack in windshield that was not there when I left the car. When I returned to pick up the car, Santiago simple pointed me in the direction of where it was parked. No going over the vehicle at all. I need the sensors repaired it will drive back to Atlanta so I can go to a different dealer.
Superb service from Bryan. He knew the worth of the vehicle without being gouging or high-pressure. Nice environment in the dealership, easy to relax without feeling like you were cooling your heels. They even stayed open a little past close to get stuff done with finance. I think I’m converted to Mercedes!
Michael Gomez was very responsive and the team including finance and also Max made it a pleasure to buy the car.
Great service as always. I trust them to take great care of my car and keep my updated.
Good service. Everyone was friendly and the service was completed quickly. Everything has been working since.
Javier and Nile were both very polite and informative. Car was videoed and ready when expected.
Mercedes Benz of Albuquerque is the place to buy your next car! I had an awesome experience and absolutely love the owner, Tom Bohlman, and his entire team. Their customer service is top notch and they know how to take care of their customers!
Totally appreciate the staff at Audi. Fixed my car and sent me on my way. Thank you Fred!
I had a flat tire which was very stressful. The dealership sent someone to fix the car and arrange a loaner car since my tire couldn't be fixed. They were great at taking care of me.
First experience with the service department. I worked with Fred originally. He took my case into consideration and scheduled me for a diagnostic quickly. They sent me a video explaining the issue and what they needed to do to fix it. They fixed my unusual problem and noticed my oil change was due in 20 days and completed that so I wouldn't have to come back. Terrific experience.
Everyone is great at Audi of Albuquerque, especially David Sierra the salesman. Love the beautiful showroom.
ALlways Excellent custumer service making me feel at home and getting the best de deals.
We always have a great experience at Porsche. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional.
We always have a great experience at Porsche Albuquerque. We usually work with Nile Reneker in the service department, and he is very responsive, caring, and highly professional. Thank you!
I was having issues with my AC and other things. Unfortunately, when I took it in to get checked out, none of the issues were present. Quite frustrating, to say the least. It was explained to me that apparently the AC compressor was "turned off", and it may have been myself who managed to perform that trick! My other issues were apparently "operator error" problems, and I was given a crash course on the proper method to perform the necessary actions to get the results I desired. I still have problems with opening the rear hatch ... Read More DealerRater - Jul 30, 2026
Leland got me checked in for scheduled service at 7 a.m. whole appointment was efficient and smooth. Waiting area pleasant with good amenities.
I took my sprinter in for air leaking from both doors. It took them 2 1/2 weeks on the 2nd visit to get it done. The communication was terrible. They drove the van over 100 miles and took it between the shop and the dealership several times. If there was another Mercedes dealership in Albuquerque, I would definitely not use this one again.
We had an amazing experience at Audi! Detta made the entire car-buying process easy and stress-free by keeping us updated, answering all of our questions, and making sure we felt taken care of every step of the way. Max, the tech, was also incredibly helpful. When we had an issue with the door locking, he made sure it was fixed right away. He was very informative, patient, and took the time to explain everything to us. We truly appreciate all of their help and would highly recommend this dealership!
I was pleasantly surprised on the excellent service. We were traveling thru and Javier was very professional. We came in with out and appointment and were taken care of same day. That's service. Thanks.
Kayla Anderson was a pleasure to work with this year, just like last year, She knows her job and keeps her customers informed of where we are in the process.
Setting up service appointment was easy and the repairs were completed in a timely manner.
Great experience, no waiting, no extra charges. I appreciated the drop off while the service was being performed
Outstanding Service at Mercedes-Benz of Albuquerque
I would like to express my sincere appreciation for the outstanding service I recently received at Mercedes-Benz of Albuquerque.
From the moment I arrived, the dealership reflected the professionalism and attention to detail that I have come to expect from Mercedes-Benz. The showroom and service areas were exceptionally clean, organized, and welcoming. The atmosphere was calm and comfortable, making it a pleasant place to spend time while my vehicle was being serviced. The beautiful vehicles displayed throughout the showroom and on the lot only added to the experience.
I would especially like to recognize ... Read More DealerRater - Jul 25, 2026
I experienced some issues with my new SUV. It seems that most of the issues were with my lack of knowledge of how things worked. Hopefully, I've learned the right way to overcome those issues! Only time will tell. Thanks for the help in dealing with those "problems".
Check Engine light came on in my Mercedes, drove to the service center, they got me in and let me know it was a software glitch, reset the warning, and sent me on my way quickly. Was a good experience for my first time working with ABQ Mercedes.
Great experience, the work was done well and in good time and they offered me a loaner!
Fantastic experience. Tom, Simon, Mike and Joe. I can't express just how amazing they all are. You are not just a "customer" you become family.
All things went well, great service. My only complaint is that you don’t have enough loaners while I’m without my car. I us my car for work and change locations throughout my day. I was unable to work because you had my car.
I came in for service, while I was waiting for my ride, Eric introduced himself and the new model convertible the dealership just received. It was an appropriate vehicle for me and his low pressure salesmanship won me over. We got a good deal too.
ABQ Porsche and Audi have been servicing our Macan and A5 for over 6 years. Always great service with honest assessment of maintenance required. They admire ok when you decline after the explanation. No hard sell.
Excellent service, first class all the way! Will be returning to purchase my 911! Promote Eric Diaz and give him a bonus!
Dealership has had no scheduling problems and has offered loaners for our needs in Albuquerque as they work on my car
Eric was great! This was a great experience and everyone was really nice. Made the process super easy.
Had great customer service experience! Thank you Javier! He got our vehicle in and completed and back on the road in record time! Thank you Javier!!
Excellent service-all on time and everything fixed that was requested! Excellent facility and everyone very nice.
40K service on the car was fine. However, as I drove 60 miles from Santa Fe it wold have been if when I booked the service by phone with the service department they had warned me it would be 5 hours not the usual 2 or if I had been offered a loaner car. I don't know who I talked to when I booked the service several weeks in advance.
The service is what you would expect from a Mercedes Dealership. They are the best in Albuquerque
They had our service done when promised. Have parts on order. Should be good when we take it back. Thanknyiun
Very easy to drop off and pick up of my car. Only issue was that I asked that the coolant be checked and topped off but no where was that written on my receipt of the work performed
I like that the technician sent a video explaining what was done to the vehicle.
Took my Cayenne for it first service. As always Nile and everyone in service was friendly and professional. Thank you all for an excellent job.
Great friendly customer service my car needed a recall part replaced. Excellent communication and friendly environment.
Excellent service by Javier Montes. He was able to get us in quickly and get our repair done promptly and correctly. Communicates quickly and effectively and was able to address get the repair done right.
I have been taking my cars to Porsche of Albuquerque for twelve years. The service department is excellent and I can honestly say that I have never had a single negative experience there. I always wait for my cars unless it's something major that requires them to stay there. The waiting area is very pleasant, although they always seem to have cooking shows on the tv.
Great friendly customer service my car was in and out they even did a recall part at the same time as my oil change.
I took my car in. I had an appointment for a routine service. The service agent was very professional. I waited in the lobby while my car was being serviced. My car had a minor oil leak. I scheduled a repair visit. Everything was fine.
Horrible. Little to no moral integrity on doing right by the cusotmer. Blaming others, feigning ignorance. On top of all of this, faulty workmanship and parts. We brought our 2016 Spriter 2500 into MB of ABQ in early May 2026 to fix a coolant leak, which they actually did fix. However, we were forced into MB of Hilton Head less than two weeks later due to a rattling noise. MB of HH told us there was a sheared bolt causing the problem and that specific bolt was installed by MB of ABQ (the technician showed us the specific part number and the dealership ... Read More DealerRater - Jul 7, 2026
Always great work provided in a timely manner. always kept informed of vehicles status and completion. all reps have been respectful and professional
Communication was good from time I dropped off car to time car was ready and
Very pleasant and quick purchase experience. No back and forth and straight to the point sale
Kayla was amazing. She got me right in, kept me updated while I was waiting and even offered me a shuttle back to work.
I must say that you all didn't disappoint me. Your service is the BEST that I have ever had at a dealership in Albuquerque. Thank you!!!!!
Excellent service. Wait time seemed appropriate given the work required. Have used this dealership for several years. Always satisfied.
Awesome service super customer care from the salesman to delivery support and finance and great to talk to the owner
I drive 5 hours for service at this dealership and their customer service is exceptional. My service advisor, Lionel, takes the time to explain everything and keeps me posted along the way on how much longer the service will take. Exceptional service all around!
We had a great experience. The service crew was on the money! Oscar took care of us,with flying colors. Our car was serviced professionally, we will definitely be back. The service dept. Is on there game, what a great team effort. Hats off to the crew! This is why we own three Benz's. Superior experience and awesome ride. Thank you kindly for the VIP treatment.
The dealership is amazing. They work with you to make sure you get the vehicle that you want and meets your needs. They are very low pressure and are great at communication. The staff in Sales, Service, financing, and management are exceptional.
Kayla is such the professional and provided guidance and updates throughout the entire process of the visit. Kayla is knowledgeable and really personable. As a result, the visit was far less intimidating than expected.
Wonderful service! Thank you for everything! I am so grateful to have a team on my side that I can trust!
Same day service was completed in about 3 hours. We were back on the road on our way home. We are very happy with the service.
Javier was just so awesome, Natures Cleaning had unexpected situations with the van and he was so accommodative Thank You Javier.
Nile is great, he always goes above and beyond for us and we appreciate it!
Quick service and response to questions. Low key, no high pressure sales. Fast friendly service. Mike was awesome to work with.
Javier was great to work with and helped getting the service done in a timely manner as I had to drive back to Farmington. I think cost of maintenance is very high.
Great experience. Worked with Mike Gomez on the sale of a 911. He helped with me going through the configurator. His suggestions were good and he avoided recommending the silly stuff. Quickly found an allocation and the car was built and arrived as promised. The set up was handled by Max and he also did a great job. I'd recommend this dealership with no reservations.
Really had a great experience with Lionel Kinsel as my Service advisor. He was very accommodating, explaining service needs in details and most importantly listening to his client.
Had a great experience with my purchase. Detta took the time to explain all the features of my new Audi. She was very helpful through the entire process. Communication was top of mind; she allowed me to feel comfortable and gave me the time to feel confident to complete my purchase.
We completed most of this transaction via internet sales with Eric Garcia. It went well and the transaction was completed when I arrived. We had some issues to resolve with insurance and a corporate vehicle trade in, but we got in done in a few hours and I drove away with a vehicle I'm happy with.
I recently purchased a Mercedes GLE 450 from this dealership, and overall my experience was positive, though there were a few areas that could be improved.
The sales experience started off very well. Diego was friendly, knowledgeable about the vehicles, and took the time to understand exactly what colors and features I wanted. He worked hard to locate the right vehicle and was never pushy. I especially appreciated being offered an extended weekend test drive, which gave me the confidence to make an informed decision. Diego's professionalism and product knowledge made the shopping process enjoyable.
I also want to recognize ... Read More DealerRater - Jun 13, 2026
The dealership provided excellent customer service throughout my visit. The staff was professional, friendly, and attentive to my needs. The facility was clean, comfortable, and welcoming, which made for a very positive experience. Overall, I was extremely satisfied with the level of service and would highly recommend this dealership. Tristan also did a great job of explaining all of my services and providing me updates throughout the day.
Servicing of my SL550 went extremely well. Kayla Anderson is an excellent and courteous service advisor.
Javier Montes has been superb to work with. He was instrumental in identifying a low idle problem (resulting in our engine going into limp mode) as a result of a second alternator installed by the outfitter. He correctly identified the issue and documented it as common to a number of R.V. manufacturers. We were able to convince our manufacturer that this was a problem so they could not only fix our motorhome, but change their production line to eliminate the problem from future units. We are VERY pleased with the services we have been provided
Kayla provided great service advisement and made the experience smooth! Her follow up and communication throughout the process was also amazing!
Fred is always helpful, precise, knowledgeable. And on time. No need for other charaterizatis. Regards.
As usual they all went above and beyond. Thanks for your time and energy to help me choose the best car for myself
Service staff is always friendly and knowledgeable! I’ve always been really impressed with every interaction.
You couldn't ask for better service, great experience. Javier got us right in and taken care of. Thank you!
Terrific experience by an amazing team led by Lionel. Thorough service without pressuring us to do more than necessary. Video recap of work completed was an unexpected bonus. We feel we are in best hands with Mercedes in Albuquerque.
Eric Diaz and Trevor both did an excellent job with communication and execution. I am very pleased with the buoying experience
The whole experience at the dealership was great - sales, finance and delivery. Easiest car buying experience I’ve ever had.
Great had exactly what I was looking for.Everyone esp MK was awesome and the but g exp was easy
We had a great experience buying our beautiful Mercedes. My wife absolutely loves it! Brian, our sales rep, was fantastic throughout the entire process. He really listened to what we were looking for and was an incredible source of information every step of the way. Everyone at the dealership was friendly, professional, and made the experience smooth and enjoyable. Highly recommend if you’re looking for a stress-free car buying experience!
Excellent service on my Mercedes. The crew there is always very thorough when servicing my vehicle—from the greeter, service representative to the mechanics, I always know what I get is top notch.
Amazing staff expedient service, transparent service writer and luxury treatment all across the board!. Clean facility with great customer service and sales staff to show me other options
Excellent experience from start to finish. Professional staff, smooth process, great communication, and outstanding service.
I have always had excellent service. You are very prompt and are able to answer all of my questions and concerns. Your service people are the best.
I have always had great service from Porsche of Abq. and Nile and crew are the best service reps ever! The service dept. is professional, polite and communicative which is rare today. Thanks you Nile and crew for a great experience.
The service advisor, Tristan , was knowledgeable and helpful. He keep me updated on my service progress.
This was a wonderful experience. I really enjoyed the friendliness and politeness of all of the staff but in particular my salesman, Bryan. He was excellent in providing information about the car and helping me through the whole process. I'm very happy with my new GLC300. It was the right choice for me and am looking forward to many years and miles of driving it.
Javier is a really nice salesman- let me start by saying that. Next, I wasn't thrilled with this service appointment for my Mercedes Sprinter 4500 RV for a couple of reasons. First, my tire pressure monitor for the back passenger tire is not reading properly- says it is inoperative. The tech looked at it and said these are "third party tires" and he cannot do anything about it. These are the tires purchased with the RV- nothing I can do about that. He closed out the issue as something I have to either call the manufacturer of the ... Read More DealerRater - May 28, 2026
My salesperson, Bryan Gibson was the reason I purchased my vehicle at this dealership. He was professional, knowledgeable and kind.
Always fast and reliable! Our service advisor, Javier is the best and is always super helpful. He communicates what we need to know, and we appreciate working with him and this team for servicing our shuttles.
Love the Porsche service manager Nile- he makes things so easy! Professional courteous and efficient
Lionel is amazing every time I take my Mercedes in! I own a State Farm Agency and you do not see great customer service very often and Lionel is Amazing!!! You should be very Proud to have him on your team...I am a thankful for him!!
Always appropriate deals for my budget. Thorough in every detail of the preparation and final sale of the vehicle.
Lionel Kinsel, Mr. Goodman, and the whole team are world class professionals! I'm grateful they took the time to understand the situation, accurately advise, and coordinated all repairs efficiently while providing a comparable vehicle. Thank you from my family to yours! With great appreciation, Marie Silva
Took way too much considering I had an early appointment and was told it would be a simple service and I could wait while the service was performed. Ended up leaving 2.5 hrs later without my vehicle. Service tried yo make it right by delivering my vehicle to my home.
Excellent service. Fast, friendly and efficient. Very knowledgeable service staff and creative solution to my problem.
Pepe, Trevor and Casandra were all amazing people to work with. We recently also had to purchase a couple more cars for business use and our experience with other dealers didn’t compare to the experience with your group.